This documentation supports the 21.3 version of BMC Helix CMDB.To view an earlier version, select the version from the Product version menu.

Reconciliation issues

This section lists the following issues you may encounter with reconciliation processes and steps to overcome them. The following illustration gives you an overview of troubleshooting reconciliation issues:

image2019-8-29_13-28-12.png

Related topics

Enabling plug-ins

Configuring-core-CMDB-components-and-plug-ins

BEST FAQ on BMC CMDB Suite Reconciliation (Support logon ID required)

BMC Community blog about Helix Support Focus on CMDB Reconciliation

Troubleshooting reconciliation comprises of the following tasks:


Action

Reference

1

Collecting diagnostics including the following:

  • Issue symptions
  • Scope
  • Environment details
  • Logs
  • Configuration files

2

Troubleshooting reconciliation issues

3

Optimizing reconciliation based on the following settings:

  • Reconciliation server
  • AR server
  • Form archiving
  • Database settings
  • threads

4

Implementing changes

 

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