Troubleshooting

Consult the following topics for information about troubleshooting the BMC Helix CMDB product and components, such as problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and collect diagnostic information.

Troubleshooting core CMDB components

CMDB Archive Manager issues
CMDB Impact Simulator issues
Federation issues
Reconciliation issues
Troubleshooting Atrium Integrator issues
Troubleshooting CMDB Explorer related issues

Known issues

Known-and-corrected-issues

Error messages

Error messages
Issues and error messages in CMDB Portal and solutions
Troubleshooting reconciliation based on error messages

Troubleshooting CMDB plug-in issues

Troubleshooting CMDB plug-in issues

Diagnostics and logs

Troubleshooting CMDB reconciliation issues by collecting diagnostics

Troubleshooting data model issues

Cleaning up CMDB data by using the CI and Relationship Correction Tool option
Troubleshooting a failed data model change
Troubleshooting issues when using the CDMChecker tool
Verifying your data model

Troubleshooting data issues

Evaluating CMDB distribution by using database queries
Investigating CMDB data issues
Investigating issues with duplicate data in CMDB
Modifying reconciliation identification rules to avoid duplicates
Removing duplicate computer systems from the CMDB
Using CMDB Data Analyzer to investigate CMDB data issues

Troubleshooting other CMDB issues

Auditing issues
Troubleshooting Business service CIs availability in the Service Catalog
Troubleshooting data decompression issue in CMDBDriver
Troubleshooting data load and performance issue
Troubleshooting the SCCM Adapter

Troubleshooting web services and REST API issues

Integrating your services with external products by using the CMDB web services API
Troubleshooting the REST API
Using BMC Helix CMDB functions in an external application with the REST API

Troubleshooting

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