This documentation supports the 21.3 version of BMC Helix CMDB.To view an earlier version, select the version from the Product version menu.

CMDB Archive Manager issues

Refer to the following log files if you face issues with CMDB Archive Manager.

Related topics

Troubleshooting

Archiving-CMDB-data

Log file

Troubleshooting information

ararchive.log 

For errors that are encountered while archiving data, check the AR log file, ararchive.log located at <AR Install Directory>\ARSystem\ARServer\db.

CDMArchive.log 

For errors that are encountered in setting up the metadata archive information, check the CDMArchive.log file located at <AR Install Directory>\ARSystem\ARServer\db.

atriumcore_install_log.txt

The archive utility runs as part of the upgrade installer run. If there are any issues related to the archive utility, it can be seen in the atriumcore_install_log.txt file.



 

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