This documentation supports the 21.3 version of BMC Helix CMDB.To view an earlier version, select the version from the Product version menu.

Copy of Using this documentation


Learn how to effectively locate information in the product documentation and how to provide feedback to improve documentation further.

To select another version of the product

When you find documentation from a search engine such as a Google search, you might be looking at documentation for
an older version of the product.

  1. Open a topic in the product documentation.
  2. In the Product version section in the navigation pane, click the version number.
  3. From the list of product documentation versions, select the required version.

    version-selector.png

    After you select the required version from the list, the same topic opens if it's available in the selected version. If the topic is not available or has a different title, you are directed to the homepage of the selected version. You can then search for the specific content.

  4. Alternatively, use the breadcrumb to view the content of the page in the other versions.
    Breadcrumbs.jpg

To search the product documentation

Use the following methods to search for product content:

Search typeProcedure
Global search

Use this search to find information about documentation for different BMC products or solutions.
This search box is located on all documentation pages as shown in the following image:

Global-search.jpg

💡 Tips for better results

  • Use quotes for exact phrases: "incident management"
  • Use AND/OR for combining terms: Helix AND upgrade
  • Use wildcards: instal* to match install, installation, etc.
Product documentation search

Use this space-level search to find product-specific information such as concepts, architecture, access and navigation, integration, and troubleshooting

This search box is located in the left navigation pane on the specific product documentation set page as shown in the following image:
Space-search.jpg

Advanced search

Use this to refine your search with additional criteria.

  1. Go to the global search or the product documentation search bar.
  2. Type the keywords (for example, prompt, API, architecture).
    You see the search results matching the keywords from the current documentation.
  3. Press the Enter key to open the search results page with the list that matches the keywords across all BMC Helix documentation.
    Adv-search.jpg
  4. Add additional filtering options to refine your search.
    • Result type
    • Object type
    • Location
    • Language

You see the search results list changing as you refine the filters.

To view sections on a page

The On this page pane in the product documentation typically serves as a table of contents for the current documentation page. It is beneficial on long pages with multiple sections, such as prerequisites, steps, examples, and troubleshooting.

  1. On the right side of the page, you see the On this page section, which lists all major headings on the page.
  2. Click a heading to jump to the specific part of the page without scrolling.
    OnThisPage.jpg

 Use the Toggle panel option to hide this section and get the wider reading area. 

To watch pages for later

Watch pages for your reference during future visits and to limit searches to your set of saved pages.

  1. Log in to the documentation portal.
  2. Navigate to the page you want to bookmark.
  3. Scroll to the bottom of the page.
  4. Look for the heart icon and click to save the page.
    WatchSavePage.jpg

To remove a saved page from your list, click the heart icon again.

To provide feedback on a topic

You can take this short survey at the bottom of the page. Your feedback is only visible to the BMC Documentation team. If you are not logged in to the documentation portal, your feedback is recorded anonymously. 

  1. Go to the "Was this page helpful" section and select an option.
    like.jpg
  2. Provide details of your feedback. 
    feedback.jpg
  3. Click Send to forward your feedback.
  4. For any queries or additional feedback, use the Comments section.

    You must log in to the documentation portal to add comments.


    comments.jpg

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*