Populating data in BMC Helix CMDB

This use case describes the various high-level steps required to load BMC Helix CMDB with data.

Scenario

Calbro services needs to create a reliable CMDB so that can be used for various ITIL processes such as service management, change management and incident management.

The administrators at Calbro want to first create test cases that they can use to check whether the steps to populate the CMDB work as required. Then they must import or migrate the data to populate the CMDB. This can be performed using discovery tools to capture data on the IT environment, or the Atrium Integrator to transform information in the form of CSV, tables, and so on. After this, they need to normalize the data to standardize it and then perform reconciliation to remove duplicates.

Workflow

Populating BMC Helix CMDB includes activities such as importing and filtering data and verifying that each data import is successful. To import data into BMC Helix CMDB, complete the following procedures:

Product \| Component \| Console	User	Action	Reference
BMC Helix CMDB	Configuration Manager	Create test cases to validate data	Test-cases-to-validate-data-population
		Migrate the CIs and relationships from the production/non-production dataset of the Source system to the non-production (sandbox) dataset of target system.	To migrate a CI Relationship, migrate the Instance ID of the CI and its relationship. If CI/Relationship is associated with an application (for example, BMC Helix ITSM orService Request Management), you must migrate the Reconciliation ID of both the CI and its relationship Importing-data-into-BMC-Helix-CMDB-using-discovery-tools-and-Atrium-Integrator Manual-addition-of-data-to-BMC-Helix-CMDB
		Perform post-migration validation.	Monitoring jobs in Atrium Integrator Troubleshooting-Atrium-Integrator-issues Managing-consistency-of-CMDB-data-by-using-normalization
		Reconcile the migrated dataset to the production dataset of the target system.	Merging-duplicate-CIs-by-reconciling-data-from-multiple-sources

Results

After performing these tasks, your CMDB can be considered the 'golden data' which can be reliably used for other ITIL processes within the organization.

Benefits

Populating the data in the BMC Helix CMDB ensures that the organisation can achieve higher reliability of their business services.