20.02.01: Patch 1 for version 20.02

Important

Patch 2 for version 20.02is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.

This topic contains information about fixes and update in this patch, and provides instructions for downloading and installing the patch.

This release consolidates the hot fixes delivered for BMC CMDB version 20.02 and later into a single patch.

Updates

The following sections provide information about the updates in this patch.

Replacing Adobe Flash with HTML5 in Remedy

Adobe announced the end of development and distribution of Adobe Flash by the end of the year 2020. BMC has taken proactive steps over the recent releases to manage the deprecation of the Flash-based capabilities in Remedy.

We have implemented viable alternatives to use Remedy without Adobe Flash that includes the following features:

Enhanced new BMC CMDB UI that includes Federated Class Management, new approach for viewing Audit, improvements to Atrium Integrator, and additional Reconciliation Engine activities.
Ability to access the new CMDB Explorer through Remedy ITSM applications.
Support for HTML rendering in the approval sequence viewer in Remedy Mid tier. HTML rendering provides the latest rendering technology with an improved look and feel. For more information, see Approval Central in the Remedy AR System online documentation.
Enhanced visualization features, such as creating and viewing processes in BMC Service Request Management.

For more information, seeReplacement of remaining Adobe Flash capabilities in Remedy in the Remedy ITSM online documentation.

Additional capabilities for viewing the audit history of a CI

As a consumer of CI data, you can view the history of changes made to a CI from the search results of the CI. You can enable audit for a class and for the attributes of the class by using Class Manager.

Audit_Updated Image.png

For more information, see Auditing-changes-to-CIs.

Create federated classes in the new Class Manager

A configuration manager can define a federated class that can fetch data stored outside the CMDB. You can then view the data from within the CMDB.

For more information, see Retrieving-federated-data-stored-externally-by-creating-federated-classes.

Configure federated plug-ins

To create a federated class, you also need federated plug-ins to allow for CMDB to fetch data from the federated data store.

For more information, see Creating-AR-or-JDBC-federated-data-plug-ins-to-access-data-external-to-the-CMDB.

Create additional activities in a reconciliation job

You can create Compare, Copy, Execute, and Delete activities in a reconciliation job. You can define the data that must be used in these activities.

For more information about creating these activities in a reconciliation job, see:

Defect fixes

This patch includes fixes for some customer defects. For more information about the defects fixed in this patch, see Known-and-corrected-issues.

Downloading and applying the patch for on-premises deployments

To download and apply the Remedy Platform package for this patch, seeApplying the patchin the Remedy Deployment online documentation.

Applying the patch for BMC Helix ITSM subscribers

If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, seeBMC Helix Upgrade policy in the BMC Helix Subscriber Information documentation.

What else changed in this release

For a list of objects modified or added in BMC CMDB, see theList of modified objects in the Remedy Deployment online documentation.

The following table lists the changes in the product behavior:

Update	Product behavior in versions earlier than 20.02.01	Product behavior in version 20.02.01
Dynamic Service Modeling tool	You can build and maintain service models using the Dynamic Service Modeling tool in the Flash-based CMDB UI.	You can use the new Dynamic Service Modeling tool in the new CMDB UI to build and maintain service models of your business services, technical services, or application services. For more information, see Creating-service-models-by-using-Dynamic-Service-Modeling.
Viewing federated data in Explorer	You can open the CI matching federated data in the Explorer and the federated class appears. You then had to expand the federated class to view he federated CI.	You can open the CI matching the federated data in the Explorer. You can then expand the CI to directly view the federated CI. For more information, see Retrieving-federated-data-stored-externally-by-creating-federated-classes.
Access CDM Denormalization by using Atrium:CDMFlatteningProcessUI form	You can access the Atrium CDM DeNormalization Console on Atrium Core Console by selecting Advanced > CDM DeNormalization.	You can access the Atrium CDM DeNormalization Console on Atrium Core Console by using the Atrium:CDMFlatteningProcessUI form. For more information, see Running-the-CDM-Denormalization-utility.
Select a Carte Server while creating schedule for AI Job	While creating an Atrium Integrator job schedule, if you have multiple Carte servers set up in your AR server group, there was no option to select a particular Carte server to be used for running the job.	While creating an Atrium Integrator job schedule, an Atrium Integrator administrator can select a Carte server from the list of available Carte servers, and create the schedule with the Carte server. For more information, see Creating-an-Atrium-Integrator-job-to-import-data.
View Atrium Integrator jobs for selected Directory	In CMDB Dashboard, you cannot filter jobs for a selected directory.	You can select to view Atrium Integrator jobs that belong to a selected Directory. For more information, see Viewing-job-details-in-Atrium-Integrator.
Creation of federated classes from the new Class Manager	You can create federated classes only from the flash-based CMDB UI.	You can create federated classes from Class Manager in the new CMDB UI. For more information, see Retrieving-federated-data-stored-externally-by-creating-federated-classes.
Definition of federation plug-ins	You can create plug-ins only from the flash-based CMDB UI.	You can create AR and JBDC plug-ins in the new CMDB UI. The plug-ins allow transfer of data between federated databases and the federated classes. For more information, see Creating-AR-or-JDBC-federated-data-plug-ins-to-access-data-external-to-the-CMDB.
Cross-launch of Atrium Impact Simulator and Product Catalog	You had to log in to the Mid Tier to access the Atrium Impact Simulator in the AIS:Main AR System form or the Product Catalog Console in the PDL:PD_Console form.	From the BMC CMDB Dashboard, you can now cross-launch the Atrium Impact Simulator in the AIS:Main AR System form or the Product Catalog Console in the PDL:PD_Console AR System form. For more information on enabling this feature, see Configuring-the-default-web-path-of-the-Mid-Tier-server-in-AR-System-Administration-Console.
Export all or specific pages to CSV format from the Quick search for CIs search results and Normalization jobs search results.	You can export limited number of records that appear in the search results.	In the CI Search Results and Normalization jobs search results, you can export all the results or specific pages, to CSV format. For more information on using this feature, see Monitoring-a-normalization-job and Searching-and-viewing-CIs-and-relationships-in-CMDB-Explorer
Create a new service and service offerings Export and import normalization configurations	You can use Service Catalog in Atrium Core Console to create new services and service offerings, and request actions and options. See Administering service models and the Service Catalog. For normalization, when migrating from one environment to another, you can export and import the normalization settings by using Atrium Core Console. See Exporting and importing normalization configurations.	By using Service Modeling, you can do almost everything that you could do with Service Catalog. For example, you can create business services, service offerings, requestable offerings, and so on. For fresh installations, we recommend you to use BMC Digital Workplace Advanced to create and manage services. See Creating and managing the service catalog. We recommend you to use Data Migration to import and export the normalization configurations. See Migrating data. Note: There are a number of differences between Atrium Core Console and CMDB Portal, and alternatives to use some of the CMDB features in CMDB Portal. For a complete list of features for which alternatives are available, see Differences-between-Atrium-Core-Console-and-CMDB-Portal.