Sharing business service CI information with other applications

Within Calbro, different departments maintain and track different aspects of the business. For example, one organization might be responsible for incident management, and another might handle service requests for providing access to all business applications within the company. However, people working in the IT service request organization might not have access to incident management information. Without correct information about services and service owners, the different organizations might find it challenging to determine the health of a particular business service or the negative impact on the overall business if the service is out of order.

The configuration managers at Calbro use BMC Atrium Service Context to easily view critical information about a business service and its performance. This information, such as related incidents, changes, and configuration items, is displayed in a summarized format that employees across the organization can access.