Skip to Content
Information
Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

I21 - Number of Duplicate Incidents

This report shows, for a specified company, the number of incidents and duplicate incidents created every month within a given time range.

Usage

This report can be used to determine if duplicate incidents are being filed for the same issue, which is often the case for incidents linked to a common underlying problem.

Report assumptions

Incidents that have a relationship type as duplicate of are considered duplicate incidents.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Analytics for BSM 8.1.00