Creating services in BMC Helix Digital Workplace Catalog

This use case describes how a case catalog administrator can create a service in BMC Helix Digital Workplace Catalog.

Benefits

Organizations can create new services, such as snow or ice removal, waste removal, or restroom sanitization that will help employees request these services quickly.

Scenario

For Apex Global, Mary Mann, a case catalog administrator wants to create a service—Snow or ice removal. Employees of Apex Global can use this service to raise a request to clear snow or ice from walkways, entrances, and parking lots.

When employees raise this service request, a corresponding case is created in BMC Helix Business Workflows and assigned to a workplace technician to take necessary action.

Workflow

The following image shows the process of creating a service in BMC Helix Digital Workplace Catalog:

22.4_CreateAService.jpg

Mary Mann completes the following steps to create the Snow or ice removal service in BMC Helix Digital Workplace Catalog:

Create a workflow to enable case creation in BMC Helix Business Workflows via service requests.
Learn how to create a workflow in Creating workflows for services.
Create a questionnaire to define the information that employees should provide while requesting for a service.
Learn how to create a questionnaire in Creating service questionnaires.
Approve and publish the Snow or ice removal service.
Learn how to approve and publish a service in Approving and publishing services.

Results

After publishing the Snow or ice removal service, it is available for employees. When employees use this service to submit their request, the associated workflow is run and the questionnaire is displayed to them.