Add Family Member

This content pack provides an employee request to add a family member in their HR records.

Content pack title	Add Family Member - HRSM
Case template	Add Family Member
Task templates	Verify information provided for the Add Family Member request Update family member details into internal/external system Send notification for Family Member Added Successfully Send notification for Add Family Member Request Declined
BMC Helix Digital Workplace Catalog items	Add Family Member - HRSM
Emails and notifications	Add family member - Success message Add family member - Declined message

Service request activity flow

The following sequence occurs when an employee initiates a service request:

Make the following changes in the case and notification templates and catalog services:

Make sure you follow communication protocols while modifying email and notification templates.
Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure defined by the relevant authorities in the organization.