Skip to Content
Information
This documentation supports the 23.3 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

Verification of Employment Letter for Alumni

This content pack is used when a former employee raises a request for an employee verification letter in the Alumni Service Center.

Service request

Employment verification letter

Case template

Generate Employee Verification Letter - Alumni

Task templates

  • Get system external portal URL
  • Fetch Employee Data from People and Extension Records - Alumni
  • Auto-generate Employment Verification Letter - Alumni

BMC Helix Digital Workplace Catalog items

Verification of Employment Letter for Alumni - HRSM

Emails and notifications

Employment Verification Letter Notification Template - Alumni

Related topics

Service request activity flow

The following image shows the activity flow when a former employee initiates a service request in the Alumni Service Center:

Workflow for generating an employee verification letter

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure defined by the relevant authorities in the organization.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix for HR Service Management 23.3