This documentation supports the 23.3 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

BMC Helix for HR Service Management 23.3

BMC Helix for HR Service Management provides a robust solution to all your HR services. Employees can raise HR requests by using out-of-the-box service requests. Onboarding managers can raise and manage onboarding requests for new hires. Exiting employees can also raise voluntary separation requests in BMC Helix for HR Service Management. 


Release notes and notices Updated 03 Dec 2024

Learn what’s new or changed for BM Helix for HR Service Management 23.3, including new features, urgent issues, documentation updates, and fixes or patches.

To stay informed of changes to this space, click the watch.jpg icon on the top of this page.

The following updates have been added since the release of the space:

Date

Summary

Reference

December 3, 2024

Patch 4 for version 23.3 is available for on-premises customers.

November 25, 2024

Patch 4 for version 23.3 is available for SaaS customers.

Enhancements available in 23.3 Patch 4:

  • Access the Human Resources portal from the ESM Portal
  • Add an ad hoc to-do task to an onboarding request

October 1, 2024

Patch 3 for version 23.3 is available for on-premises customers.

August 15, 2024

Patch 3 for version 23.3 is available for SaaS customers.

May 29, 2024

Patch 2 for version 23.3 is available for SaaS customers.

March 22, 2024

Patch 1 for version 23.3 is available for on-premises customers.

Issues that were corrected by 23.3 Patch 1 and issues that remain open

March 8, 2024

Enhancements available in 23.3 Patch 1:

  • View the status of onboarding requests in the Onboarding Manager Dashboard.
  • Access the Onboarding Portal from BMC Helix Business Workflows.
  • View cases corresponding to the onboarding requests from the Onboarding Portal.
  • View audit logs for onboarding requests.
  • Filter onboarding requests in the Onboarding Portal.
  • Define qualifications to map templates for creating cases from onboarding requests.
  • Create a new employee record while creating an onboarding request.
  • View task statistics of onboarding requests.
  • Track the SLA of an onboarding task.

Issues that were corrected by 23.3 Patch 1 and issues that remain open

December 8, 2023

Enhancements available in 23.3:

  • Raise and manage voluntary separation requests.
  • Raise alumni requests from the Alumni Service Center.
  • Use attributes related to HR business partners in case workflows, such as approvals and notifications.

Issues that were corrected by 23.3 and issues that remain open

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Completing new hire tasks

Learn how to complete new hire tasks in the New Hire Portal.

Raising a request in the Human Resources Portal

Learn how to raise an HR request in the HR Portal.

Raising a voluntary separation request

Learn how to request a voluntary separation from your company in BMC Helix for HR Service Management.

Integrating

Learn how HR Service Management integrates with Workday.

Raising requests in the Alumni Service Center

As a former employee of the company, learn how to raise an HR request in the Alumni Service Center.

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PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix for HR Service Management documentation.

Related documentation

See the documentation of products related to BMC Helix for HR Service Management.


 

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