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This documentation supports the 23.3 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

Final Settlement Inquiry for Alumni

This content pack is used when a former employee raises a request to inquire about the final settlement from the company:

Service request

Final Settlement Inquiry

Case template

Final Settlement Inquiry - Alumni

Task templates

  • Get system external portal URL
  • Verify details provided for final settlement
  • Provide information about final settlement inquiry
  • Review final settlement

BMC Helix Digital Workplace Catalog items

Final Settlement Inquiry for Alumni - HRSM

Emails and notifications

  • Final Settlement Inquiry - Received - Notify Requester
  • Final Settlement Inquiry - Completed - Notify Requester
  • Final Settlement Inquiry for Alumni - Notify to Payroll team
  • Final Settlement Inquiry - Resolved - Notify Requester
  • Final Settlement Inquiry - Declined - Notify Requester

Related topics

Service request activity flow

The following image shows the activity flow when a former employee initiates a service request in the Alumni Service Center:

233_HRSM_AlumniFinalSettlementEnquiry.jpg

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure defined by the relevant authorities in the organization.

 

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BMC Helix for HR Service Management 23.3