This documentation supports the 23.3 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

Update Bank Account Details

This content pack provides an employee request to raise a request to update bank account details.

Contact pack title

Update Bank Account Details - HRSM

Case templates

  • Office Visit Request
  • Self Declaration Checklist Before Office Visit

Task templates

  • Verify information for the Update Bank Account Details request
  • Update Bank Account Details into external system through web request

BMC Helix Digital Workplace Catalog items

  • Office Visit Request - HRSM
  • Self-declaration Checklist for Office Visit- HRSM

Emails and notifications

  • Office Visit Request Approved
  • Office Visit Request Declined
  • Office Visit Request Approved - Self Declaration

Related topics

Service request activity flow

The following sequence occurs when an employee initiates a service request:

22_1_UpdateBankAccountDetails.jpg

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure as defined by the relevant authorities in the organization.

 

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