This documentation supports the 23.3 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

Salary Inquiry

This content pack provides an employee request to raise an inquiry about salary and salary structure.

Content pack title

Salary Inquiry - HRSM

Case templates

Salary Inquiry

Task templates

  • Provide information about Salary Inquiry
  • Send required information about Salary Structure Related Inquiry to requester

BMC Helix Digital Workplace Catalog items

Salary Inquiry- HRSM

Emails and notifications

Salary Inquiry - Auto response to inquiry

Related topics

Service request activity flow

The following sequence occurs when an employee initiates a service request:

22_1_SalaryInquiry.jpg

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure as defined by the relevant authorities in the organization.



 

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