This documentation supports the 23.3 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

Employee Education Inquiry

This content pack provides an employee request to raise an inquiry related to tuition reimbursements (policy and eligibility, affiliated partners and approved courses).

Content pack title

Employee Education Inquiry - HRSM

Case template

Employee Education Inquiry

Task templates

Provide information about Education Support inquiry

BMC Helix Digital Workplace Catalog items

Employee Education Inquiry - HRSM

Emails and notifications

Employee Education Inquiry - Auto response to inquiry

Related topics

Service request activity flow

The following sequence occurs when an employee initiates a service request:

22_1_EmployeeEducationInquiry.jpg

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure as defined by the relevant authorities in the organization.

 

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