This documentation supports the 23.3 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

Change my address

This content pack provides an employee request to raise a request to change their address in the HR records.

Content pack title

Change My Address - HRSM

Case templates

Change my address

Task templates

  • Verify the Address Change
  • Update Employee Home Address using Workday
  • Update Employee Home Address Manually

BMC Helix Digital Workplace Catalog items

Change My Address - HRSM

Emails and notifications

Change My Address - Resolved - Notify Requester

Related topics

Service request activity flow

The following sequence occurs when an employee initiates a service request:

22_1_ChangeMyAddress.jpg

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure as defined by the relevant authorities in the organization.



 

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