Skip to Content
Information

This site will undergo a brief period of maintenance on Friday, 5 December at 12:30 AM Central/12:00 PM IST. During a 30 minute window, site availability may be intermittent.

Information
This documentation supports the 23.3 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

COVID Support Volunteering & Resources

This content pack provides an employee request to raise a request to volunteer for providing any assistance related to COVID-19 helpdesk resources.

Content pack title

COVID Support Volunteering & Resources - HRSM

Case templates

COVID Support Volunteering & Resources Template

Task templates

Verify & Confirm Volunteering Details with the Employee

BMC Helix Digital Workplace Catalog items

COVID Support Volunteering & Resources - HRSM

Emails and notifications

  • COVID Support Volunteer Submission
  • COVID Support Volunteer Accepted
  • COVID Support Volunteer Not Accepted

Related topics

Service request activity flow

The following sequence occurs when an employee initiates a service request:

22_1_COVIDSupportVolunteer.jpg

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure as defined by the relevant authorities in the organization.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix for HR Service Management 23.3