This documentation supports the 23.3 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

COVID Support Volunteering & Resources

This content pack provides an employee request to raise a request to volunteer for providing any assistance related to COVID-19 helpdesk resources.

Content pack title

COVID Support Volunteering & Resources - HRSM

Case templates

COVID Support Volunteering & Resources Template

Task templates

Verify & Confirm Volunteering Details with the Employee

BMC Helix Digital Workplace Catalog items

COVID Support Volunteering & Resources - HRSM

Emails and notifications

  • COVID Support Volunteer Submission
  • COVID Support Volunteer Accepted
  • COVID Support Volunteer Not Accepted

Related topics

Service request activity flow

The following sequence occurs when an employee initiates a service request:

22_1_COVIDSupportVolunteer.jpg

Content pack configuration notes

Make the following changes in the case and notification templates and catalog services:

  • Make sure you follow communication protocols while modifying email and notification templates.
  • Add or modify the case and tasks templates as well as descriptions according to the standard operating procedure as defined by the relevant authorities in the organization.

 

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