This documentation supports the 23.3 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

COVID Emergency Help Desk

This content pack provides an employee request to raise a request for assistance with one of the following items related to COVID-19:

  • Ambulance
  • Blood
  • Cab or transportation
  • Diagnostic tests
  • Financial assistance
  • Food or grocery
  • Health insurance
  • Hospital bed with oxygen
  • Hospital bed without oxygen
  • ICU bed
  • Isolation center
  • Medicines
  • Oxygen concentrator
  • Oxygen cylinder
  • Plasma

Content pack title

COVID Emergency Helpdesk - HRSM

Case templates

COVID Emergency Helpdesk Template

Task templates

  • Arrange a hospital bed or ICU bed
  • Arrange a cab or ambulance
  • Arrange blood or plasma
  • Arrange diagnostics test or medicines or oxygen cylinders or oxygen concentrators
  • Arrange for isolation centers
  • Arrange for food or grocery

BMC Helix Digital Workplace Catalog items

COVID Emergency Helpdesk - HRSM

Emails and notifications

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Related topics

Service request activity flow

The following sequence occurs when an employee initiates a service request:

22_1_COVIDEmergencyHelpdesk.jpg

Configuration notes

Add or modify the case and tasks templates and descriptions according to the standard operating procedure as defined by the relevant authorities in the organization.

 

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