This documentation supports the 23.3 version of BMC Helix for HR Service Management.To view an earlier version, select the version from the Product version menu.

Product overview

HR Service Management empowers HR leaders to manage, automate, and scale service delivery. It offers innovative services and core features to deliver an exceptional employee experience.

With HR Service Management, employees get the flexibility to work when, how, and where they want. It helps organizations and business leaders to digitally transform business strategies, engage and retain talent, drive employee productivity, and deliver meaningful employee experience. HR Service Management provides centralized delivery of essential services while driving employee self-sufficiency.


Related topics

Overview video

The following video gives an overview of HR Service Management:

Play video icon.png https://youtu.be/_5t0LEnaGHQ

Core capabilities

The following image shows the core capabilities of HR Service Management that make it a modern HR management solution:

22105_HRSMOrientation.jpg

Learn more

The following table lists key goals of primary roles and provides corresponding links to the documentation:

Portal

Product role

Goal

Where to go

Human Resources portal

Administrator

  • To enable Human Resources portal.
  • To review content use cases.
  • To rebrand HR Portal.

Human Resources portal

End users

  • To raise and track HR requests.

Human Resources portal

Case catalog administrator

  • To change references to case templates.
  • To publish content use cases.

Human Resources portal

Case business analyst

  • To copy content use cases to the new line of business.
  • To activate the case and task templates for the new line of business.

Onboarding Portal

Hiring/Recruitment manager

  • To raise and track onboarding requests.
  • To manage onboarding requests in the Onboarding Portal.

New Hire Portal

New hire

  • To view the tasks in the New Hire Portal.
  • To complete the to-dos and add comments in the New Hire Portal.



 

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