Key concepts
Before you start using BMC Helix Business Workflows, you should understand its related concepts.
The following table lists the topics in this section that provide more information about product usability, components, and features:
Action | Reference |
|---|---|
Understand the business goal of the product. | |
User roles involved in the product. | |
Learn about creating cases during runtime. | |
Where can I find the permissions associated to different users? | |
Where do I find information about the case execution flow? | |
What is a Task Management Service and how to work with tasks? | |
What is a service target and how to monitor it? | |
Learn about knowledge articles, sets, templates, and other concepts related to them. | |
Learn about how to enable case creation by using emails. | |
Learn about the out-of-the-box notifications that are available and other concepts related to notifications. | |
Learn about the BMC Helix Digital Workplace Catalog and its concepts. | |
Learn about approvals and their types. | |
Learn about assigning cases to support groups across companies. | |
Learn about configuring the product for a global company. | |
Where can I find the description of different terms related to the application? |