Displaying fields on the Approval Console for additional information about approval requests

For approvals to run for a record, it is important that as an administrator, you register the record with the Approval application. In BMC Helix Business Workflows, the case record is already registered with the Approval application. You can register other record like task and knowledge article with the Approval application.

While registering a record, you must specify the record fields to be displayed on the Approval console. An approver can refer to these fields for details about the record.

The following image shows the case fields that are set by default to be displayed on the Approval console:

The following case fields are displayed on the Approval console and an approver can refer to these fields for additional information about a case:

• Record Definition Name
• Request ID
• Requester
• Summary
• Created Date
• Modified Date
• Ticket Field - Status > Application Status Label
• Priority

You can modify these fields, except for the Record Definition Name field.

To modify the fields that are displayed on the Approval Console

1. Log in to BMC Helix Innovation Studio and navigate to the Administration tab.
2. Select Approvals > Approval Configuration.
3. Click com.bmc.dsm.case-lib:Case.
   The Edit Approval Flow dialog box is displayed.

4. On the Registration tab, in the fields displayed, specify the required values.
   For more information about the field description, see Registering a record.

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