Endpoints in the REST API

The Case REST APIs provide a standardized interface for managing the lifecycle of service cases and related tasks. They support creating, retrieving, updating, and listing cases, as well as managing case tasks.

Before you begin

Users require the following role to use the APIs:

Roles required: Case Agent
Authentication: JWT authentication

Additional information

The API uses JSON for request and response bodies. For operations with attachments, requests must be sent as multipart or form-data, with one part containing the JSON payload and additional parts containing the files. The following headers are common for all requests:

Name	Description
Authorization	Contains the authentication credentials for HTTP authentication. Example: AR-JWT={{token}}
X-Requested-By	Example: XMLHttpRequest
Accept	Data format of the response body. Supported type: application/json Example: application/json

Case API Endpoints

Operation	Method	Endpoint
Retrieve a case – API V1	GET	/api/com.bmc.dsm.case-lib/cases/{id}
Retrieve a case – API V3	POST	/api/com.bmc.dsm.case-lib/cases/v3/query/{id}
List cases – API V1	GET	/api/com.bmc.dsm.case-lib/cases
List cases – API V3	POST	/api/com.bmc.dsm.case-lib/cases/v3/query
Create a case – API V1	POST	/api/com.bmc.dsm.case-lib/cases
Create a case – API V2	POST	/api/com.bmc.dsm.case-lib/cases/v2
Create a case – API V3	POST	/api/com.bmc.dsm.case-lib/cases/v3
Update a case – API V1	PUT	/api/com.bmc.dsm.case-lib/cases/{id}
Update a case – API V2	PUT	/api/com.bmc.dsm.case-lib/cases/v2/{id}
List case tasks – API V1	GET	/api/com.bmc.dsm.case-lib/cases/{id}/tasks
Retrieve a case task – API V1	GET	/api/com.bmc.dsm.case-lib/cases/{id}/tasks/{taskId}
Create a task – API V1	POST	/api/com.bmc.dsm.case-lib/cases/{id}/tasks
Create a task– API V2	POST	/api/com.bmc.dsm.case-lib/cases/{id}/tasks/v2
Update a task – API V1	PUT	/api/com.bmc.dsm.case-lib/cases/tasks/{id}
Update a task – API V2	PUT	/api/com.bmc.dsm.case-lib/cases/tasks/v2/{id}

Retrieve a case - API V1

To retrieve case details information.

Additional headers

Name	Description
Content-Type	application/json

Endpoint

GET /api/com.bmc.dsm.case-lib/cases/{id}

Path parameters

Name	Type	Description
id	String	A case GUID, couldn't be missed or blank.

Query parameters

None

Request example

{{server}}/api/com.bmc.dsm.case-lib/cases/AGGADGG8ECDC1AS3VXZXS3VXZXECUM

Response

Status code	Description
200 OK	{ "id": "AGGADGG8ECDC1AS3VXZXS3VXZXECUM", "displayId": "CASE-0000000002", "summary": "Spot Bonus Request", "createdBy": "tadmin", "createdDate": "2024-05-22T11:45:33.000Z", "modifiedBy": "tadmin", "modifiedDate": "2024-05-22T11:46:26.000Z", "assignee": "Peter", "assigneeFullName": "Peter Kahn", "template": "Spot Bonus Request", "description": "<p>Verify if the employee is eligible for a spot bonus and if so, please register in the HCM system.</p>", "priority": 4000, "priorityLabel": "Low", "requester": "hhaas", "contact": null, "company": "Petramco", "categoryTier1": "Projectors", "categoryTier2": null, "categoryTier3": null, "categoryTier4": null, "assignedCompany": "Petramco", "businessUnit": "HR Support", "supportOrganization": "HR Support", "supportGroup": "Compensation and Benefits", "site": "Aichi", "region": "Asia-Pac", "origin": "Agent", "statusReason": null, "flowset": null, "assigneeGuid": "AGGCEME2HPULZAOQMLOFOPQ96MRPDZ", "serviceRequestGuid": null, "serviceRequestId": null, "dynamicData": { "What is your Business Unit?": "IT", "What is the Amount?": "100", "Date of Travel": 1715348747, "Full Name of Employee Nominated": "John" }, "questions": [ { "questionType": 1000, "answer": "John", "questionId": "507df97e-b82e-f037-b4fb-fe1627f2f787", "label": "Full Name of Employee Nominated" }, { "questionType": 1000, "answer": "100", "questionId": "4bb23fad-f856-ae86-db55-b054187dda0d", "label": "What is the amount?" }, { "questionType": 3000, "answer": "2024-05-10", "questionId": "97ecfc01-dd71-7c6b-3825-5fbc763fc2f6", "label": "Date of Travel" }, { "questionType": 1000, "answer": "IT", "label": "What is your Business Unit?" } ], "label": null, "targetDate": null, "lineOfBusiness": "Human Resource", "siteGroup": "Engineering", "externalSystemRequestId": null, "externalSystemDetails": null, "resolutionDescription": null, "resolutionCode": null, "status": "Assigned" }
404	Not found
400	Bad request
500	Internal Server Error

Retrieve a case – API V3

To retrieve case details information.

Query a case by ID and control which standard, extension, or dynamic fields are included in the response.

Additional headers

Name	Description
Content-Type	application/json

Endpoint

POST /api/com.bmc.dsm.case-lib/cases/v3/query/{id}

Path parameters

Name	Type	Description
id	String	A case GUID, couldn't be missed or blank.

Query parameters

None

Request Body parameters (JSON)

Property Name	Type	Description
includeFieldData	Boolean	If true, includes values from Case RD (Record Definition) fields.
includeExtensionFieldData	Boolean	If true, includes values from Case Extension RD fields.
includeDynamicData	Boolean	If true, includes dynamic fields such as runtime-calculated or workflow-populated values.
includeResolvedFieldData	Boolean	If true, includes resolved values for system fields such as Requester and Contact (translates GUIDs/login names to full names).
casePropertySelection	String	Comma-separated string. Specifies which Case RD field IDs (e.g., 1,379,450000010) should be included in the response.
caseExtensionPropertySelection	String	Comma-separated string. Specifies which Case Extension RD field IDs should be included in the response.

Request example

Request Body

{
"includeResolvedFieldData": true,
"includeDynamicData": true,
"includeFieldData": true,
"includeExtensionFieldData": true,
"casePropertySelection": "1,304411211,8",
"caseExtensionPropertySelection": "1,536870913,536870914,536870915,536870916,536870917"
}

Response

Status code	Description
200	{ "displayId": "CASE-0000000214", "id": "AGGADGG8ECDC2AS6FQTUS6FQTUP9CX", "dynamicData": [ { "questionType": 1000, "questionTypeLabel": "TEXT", "answer": "100", "questionId": "4bb23fad-f856-ae86-db55-b054187dda0d", "dataProviderUserRole": "Requester", "taskOnly": false, "questionScope": "Global", "label": "What is the amount?", "question": "What is the amount?" } ], "extensionFieldData": [ { "id": "536870915", "name": "E_DateTime", "value": "2024-07-11T00:25:00.000Z", "valueByLocale": null }, { "id": "1", "name": "Display ID", "value": "000000000000001", "valueByLocale": null }, { "id": "536870916", "name": "E_Date", "value": "2024-07-04", "valueByLocale": null }, { "id": "536870917", "name": "E_Boolean", "value": 0, "valueByLocale": null }, { "id": "536870913", "name": "E_Text", "value": "Extension Field Value", "valueByLocale": null }, { "id": "536870914", "name": "E_Time", "value": "12:00:21", "valueByLocale": null } ], "fieldData": [ { "id": "304411211", "name": "Origin", "value": "Agent", "valueByLocale": null }, { "id": "1", "name": "Display ID", "value": "CASE-0000000214", "valueByLocale": null }, { "id": "8", "name": "Summary", "value": "tedt", "valueByLocale": null } ], "resolvedFieldData": { "id": "AGGADGG8ECDC2AS6FQTUS6FQTUP9CX", "displayId": "CASE-0000000214", "summary": "tedt", "createdBy": "tadmin", "createdDate": "2024-07-05T15:53:54.000Z", "modifiedBy": "tadmin", "modifiedDate": "2024-07-22T12:12:49.000Z", "assignee": "apetersen", "assigneeFullName": "Alviro Petersen", "template": "Automated Test 1", "description": null, "priority": 3000, "priorityLabel": "Medium", "requester": "hhaas", "requesterFullName": "Hannah Haas", "contact": null, "company": "Petramco", "categoryTier1": null, "categoryTier2": null, "categoryTier3": null, "categoryTier4": null, "assignedCompany": "Petramco", "businessUnit": "Australia Support", "supportOrganization": "Australia Support", "supportGroup": "AU Support 1", "site": "Aichi", "region": "Asia-Pac", "origin": "Agent", "statusReason": null, "flowset": null, "assigneeGuid": "AGGAA5V0HI5R3ANAVP9TU6W2DDE82N", "serviceRequestGuid": null, "serviceRequestId": null, "dynamicData": {}, "questions": [], "label": null, "targetDate": null, "lineOfBusiness": "Human Resource", "siteGroup": "Engineering", "externalSystemRequestId": null, "externalSystemDetails": null, "resolutionDescription": null, "resolutionCode": null, "status": "In Progress" } }
404	Not found
400	Bad request
500	Internal Server Error

List cases – API V1

To retrieve case details information

Additional headers

Name	Description
Content-Type	application/json

Endpoint

GET /api/com.bmc.dsm.case-lib/cases

Path parameters

None

Query parameters

Name	Type	Description
queryExpression	String	A case GUID, couldn't be missed or blank.
pageSize	Number	A maximum number of records to be returned.
startIndex	Number	An index of first record.
sortByFieldId	String	A field id for sorting of returned records. For example: Value -6: Sort by Modified Date (newest to oldest). Value 6: Sort by Modified Date (oldest to newest).

Request example

{{server}}/api/com.bmc.dsm.case-lib/cases?startIndex=0&pageSize=10&queryExpression=('3' >="2025-08-14T22:00:00.000Z")&sortByFieldId=6

Response

Status code	Description
200 OK	{ "totalSize": 1, "data": [ { "id": "AGGADGG8ECDC1ATBB3EYTBB3EY71DA", "displayId": "CASE-0000000005", "summary": "test", "createdBy": "tadmin", "createdDate": "2025-08-15T12:53:22.000Z", "modifiedBy": "tadmin", "modifiedDate": "2025-08-15T12:53:22.000Z", "assignee": null, "assigneeFullName": null, "template": null, "description": null, "priority": 3000, "priorityLabel": "Medium", "requester": "hhaas", "requesterFullName": "Hannah Haas", "contact": null, "company": "Petramco", "categoryTier1": null, "categoryTier2": null, "categoryTier3": null, "categoryTier4": null, "assignedCompany": "Petramco", "businessUnit": "HR Support", "supportOrganization": "HR Support", "supportGroup": "Workforce Administration", "site": "Aichi", "region": "Asia-Pac", "origin": "Agent", "statusReason": null, "flowset": null, "assigneeGuid": null, "serviceRequestGuid": null, "serviceRequestId": null, "dynamicData": {}, "questions": [], "label": null, "targetDate": null, "lineOfBusiness": "Human Resource", "siteGroup": "Engineering", "externalSystemRequestId": null, "externalSystemDetails": null, "resolutionDescription": null, "resolutionCode": null, "status": "New" } ] }
404	Not found
400	Bad request
500	Internal Server Error

List cases – API V3

Retrieve multiple cases with support for pagination, filtering, and optional field selection.

Additional headers

Name	Description
Content-Type	application/json

Endpoint

POST /api/com.bmc.dsm.case-lib/cases/v3/query

Path parameters

None

Query parameters

None

Request Body parameters (JSON)

Property Name	Type	Description
startIndex	integer	Starting index for the results (used for pagination).
pageSize	integer	Number of results to return per page.
sortByFieldId	String	A field id for sorting of returned records. For example: Value -6: Sort by Modified Date (newest to oldest). Value 6: Sort by Modified Date (oldest to newest).
queryExpression	String	Qualification expression for filtering results, e.g., 'Requester'="hhaas".
lineOfBusiness	String	Optional. Specifies the line of business, e.g., "HumanResource".
requestedData	Object	Optional. Contains any combination of the properties listed above to control the data returned in the case. See Requested Data Object.

Requested Data Object (used inside requestedData)

Property Name	Type	Description
includeFieldData	Boolean	If true, includes values from Case RD (Record Definition) fields.
includeExtensionFieldData	Boolean	If true, includes values from Case Extension RD fields.
includeDynamicData	Boolean	If true, includes dynamic fields such as runtime-calculated or workflow-populated values.
includeResolvedFieldData	Boolean	If true, includes resolved values for system fields such as Requester and Contact (translates GUIDs/login names to full names).
casePropertySelection	String	Comma-separated string. Specifies which Case RD field IDs (e.g., 1,379,450000010) should be included in the response.
caseExtensionPropertySelection	String	Comma-separated string. Specifies which Case Extension RD field IDs should be included in the response.

Request body example

{
"startIndex": 0,
"pageSize": 50,
"lineOfBusiness": "HumanResource",
"queryExpression": "'379'= \"AGGADGG8ECDC2AS6FQTUS6FQTUP9CX\"",
"requestedData": {
"includeResolvedFieldData": true,
"includeDynamicData": true,
"includeFieldData": true,
"includeExtensionFieldData": true,
"casePropertySelection": "1,304411211,8",
"caseExtensionPropertySelection": "1,536870913,536870914,536870915,536870916,536870917"
}
}

Response

Status code	Description
200 OK	{ "totalSize": 1, "data": [ { "displayId": "CASE-0000000214", "id": "AGGADGG8ECDC2AS6FQTUS6FQTUP9CX", "dynamicData": [ { "questionType": 1000, "questionTypeLabel": "TEXT", "answer": "100", "questionId": "4bb23fad-f856-ae86-db55-b054187dda0d", "dataProviderUserRole": "Requester", "taskOnly": false, "questionScope": "Global", "label": "What is the amount?", "question": "What is the amount?" } ], "extensionFieldData": [ { "id": "536870915", "name": "E_DateTime", "value": "2024-07-11T00:25:00.000Z", "valueByLocale": null }, { "id": "1", "name": "Display ID", "value": "000000000000001", "valueByLocale": null }, { "id": "536870916", "name": "E_Date", "value": "2024-07-04", "valueByLocale": null }, { "id": "536870917", "name": "E_Boolean", "value": 0, "valueByLocale": null }, { "id": "536870913", "name": "E_Text", "value": "Extension Field Value", "valueByLocale": null }, { "id": "536870914", "name": "E_Time", "value": "12:00:21", "valueByLocale": null } ], "fieldData": [ { "id": "304411211", "name": "Origin", "value": "Agent", "valueByLocale": null }, { "id": "1", "name": "Display ID", "value": "CASE-0000000214", "valueByLocale": null }, { "id": "8", "name": "Summary", "value": "tedt", "valueByLocale": null } ], "resolvedFieldData": { "id": "AGGADGG8ECDC2AS6FQTUS6FQTUP9CX", "displayId": "CASE-0000000214", "summary": "tedt", "createdBy": "tadmin", "createdDate": "2024-07-05T15:53:54.000Z", "modifiedBy": "tadmin", "modifiedDate": "2024-07-22T12:12:49.000Z", "assignee": "apetersen", "assigneeFullName": "Alviro Petersen", "template": "Automated Test 1", "description": null, "priority": 3000, "priorityLabel": "Medium", "requester": "hhaas", "requesterFullName": "Hannah Haas", "contact": null, "company": "Petramco", "categoryTier1": null, "categoryTier2": null, "categoryTier3": null, "categoryTier4": null, "assignedCompany": "Petramco", "businessUnit": "Australia Support", "supportOrganization": "Australia Support", "supportGroup": "AU Support 1", "site": "Aichi", "region": "Asia-Pac", "origin": "Agent", "statusReason": null, "flowset": null, "assigneeGuid": "AGGAA5V0HI5R3ANAVP9TU6W2DDE82N", "serviceRequestGuid": null, "serviceRequestId": null, "dynamicData": {}, "questions": [], "label": null, "targetDate": null, "lineOfBusiness": "Human Resource", "siteGroup": "Engineering", "externalSystemRequestId": null, "externalSystemDetails": null, "resolutionDescription": null, "resolutionCode": null, "status": "In Progress" } }
404	Not found
400	Bad request
500	Internal Server Error

Create a case – API V1

This endpoint allows creating a Case without attachments by accepting an application/json request body.

When successful, the response includes the URI of the created resource in the Location header.

Additional headers

Name	Description
Content-Type	application/json

Endpoint

POST /api/com.bmc.dsm.case-lib/cases

Path parameters

None

Query parameters

None

Request Body parameters (JSON)

Property Name	Type	Description
Requester*	String	Requester person identifier. Either login id or GUID.
Summary*	String	Case summary. Only required if not specified case template ID.
Description	String	Case description.
ActivityNoteText	String	Activity Notes message to be added, RTF Text.
ActivityNotePublicVisibility	Boolean	Property: true → A public note is created false → A private note is created Not defined → Defaults to a private note.
Contact	String	Contact person identifier. Either login id or GUID.
Case Template ID	String	Case template Id.
Company	String	A company name.
Business Unit	String	Assigned Support Organization.
Department	String	Assigned Department. Do Not Use - to be deprecated.
Assignee	String	Assignee.
Assigned Company	String	Assigned Company.
Support Group	String	A support group name.
External Email Id	String	Any string.
EmailContextData	String	Object, Email Context Data document definition.
ExternalSystem Details	String	Field can be used to store the details with any External Integration like URL, hostname etc.
ExternalSystem Request ID	String	Field can be used to store the Request ID of any external system Integration.
Target Date	String	Date/Time value.
Line of Business	String	Line of Business Domain Id.
Other Fields	String	Json payload for custom fields on a case. See "Other Fields structure".
Extension Fields	String	Json payload for custom fields on extension RD related to a case. See "Extension Fields structure".
Category Tier 1	String	Any string.
Category Tier 2	String	Any string.
Category Tier 3	String	Any string.
Category Tier 4	String	Any string.
Site	String	Any string.
Region	String	Any string.
Priority	String	A priority index. Critical (1000), High(2000), Medium(3000), Low(4000).
Target Date	String	Date/Time value.
Status	String	Any string.
Create Service Request	Boolean	Boolean value. Used from connector, passes false. No default value here. we want to ignore if not passed.
Origin	String	The Origin of where the case is created from: DWP, Quick Case, Create Case, etc.
Status Reason	String	A Status Reason.
Label	String	Any string.
reconIds	String	Asset relationship input.
assetFields	String	Asset relationship input.

Other Fields structure

The Other Fields object is used to set additional field values when creating or updating a case.
It contains an array of field objects, where each object identifies the field by its ID and provides the new value.

{
"Other Fields": {
  "fields": [
   {
    "fieldId": "450000177",
    "value": "New value for resolution description field"
   }
  ]
}
}

Extension Fields structure

The Extension Fields object is used to provide values for case extension fields that belong to a specific Line of Business (LoB).
It specifies the record definition, the line of business, and the array of extension field objects.

{
"Extension Fields": {
  "recordDefinition": "com.bmc.dsm.lob.human-resource:Case Extension Fields",
  "lineOfBusiness": "HumanResource",
  "fields": [
   {
    "fieldId": "536870913",
    "value": "New value for Extension field"
   }
  ]
}
}

Request body example

{
"Requester": "hhaas",
"Summary": "Manager has asked for a spot bonus for an employee.",
"Description": "RTF Content\nVerify if the employee is eligible for a spot bonus and if so, please register in the HCM system.",
"ActivityNoteText": "1st activity note",
"Contact": "Elizabeth",
"Case Template ID": "AGGCEME2HPULZAOQMOBCOPQLT9RTCB",
"Company": "Petramco",
"Business Unit": "Australia Support",
"Assignee": "IDGAA5V0HI5R3ANATZZCTF3VS8CEEC",
"Assigned Company": "Petramco",
"Support Group": "AU Support 1",
"Category Tier 1": "Applications",
"Category Tier 2": "Social",
"Category Tier 3": "Chatter",
"Site": "Aichi",
"Priority": "2000",
"Create Service Request": true,
"Origin": "Agent",
"Other Fields": {
"fields": [
 {
 "fieldId": "450000177",
 "value": "Initial value for resolution description"
 }
 ]
}
}

Response

Status code	Description
201 Created	Headers: Location: {{server}}/api/com.bmc.dsm.case-lib/cases/AGGADGG8ECDC1ATBB65KTBB65K7KC2 URL of the newly created case resource. The trailing segment is the Case ID.
404	Not found
400	Bad request
500	Internal Server Error

Create a case – API V2

This endpoint allows creating a Case with attachments by accepting a multipart/form-data request body.

When successful, the response includes the URI of the created resource in the Location header.

Additional headers

Name	Description
Content-Type	multipart/form-data

Endpoint

POST /api/com.bmc.dsm.case-lib/cases/v2

Path parameters

None

Query parameters

None

Body (form-data)

Form-Data Key	Type	Description
caseData	Text	JSON string with case fields. The structure is identical to the request body of the Case Create V1 API.
attachment	File	First attachment file. Optional.
attachment2	File	Second attachment file. Optional.
attachmentN	File	Any additional attachments (N is not limited). Optional.

Request body example

Form-Data Key	Type	Example value
caseData	Text	{ "Summary": "Manager has asked for a spot bonus for an employee",.. } JSON string with case fields. The structure is identical to the request body of the Case Create V1 API.
attachment1	File	photo_1.jpg First attachment file.
attachment2	File	photo_2.jpg Second attachment file.
attachment3	File	document.pdf Third attachment file.

Response

Status code	Description
201 Created	Headers: Location: {{server}}/api/com.bmc.dsm.case-lib/cases/AGGADGG8ECDC1ATBB65KTBB65K7KC2 URL of the newly created case resource. The trailing segment is the Case ID.
404	Not found
400	Bad request
500	Internal Server Error

Create a case – API V3

This endpoint allows creating a Case with attachments by accepting a multipart/form-data request body.

On success, the response contains the case details along with dynamic data.

Additional headers

Name	Description
Content-Type	multipart/form-data

Endpoint

POST /api/com.bmc.dsm.case-lib/cases/v3

Path parameters

None

Query parameters

None

Body (form-data)

Form-Data Key	Type	Description
caseData	Text	JSON string with case fields. The structure is identical to the request body of the Case Create V1 API.
attachment	File	First attachment file. Optional.
attachment2	File	Second attachment file. Optional.
attachmentN	File	Any additional attachments (N is not limited). Optional.

Request body example

Form-Data Key	Type	Example value
caseData	Text	{ "Summary": "Manager has asked for a spot bonus for an employee",.. } JSON string with case fields. The structure is identical to the request body of the Case Create V1 API.
attachment1	File	photo_1.jpg First attachment file.
attachment2	File	photo_2.jpg Second attachment file.
attachment3	File	document.pdf Third attachment file.

Response

Status code	Description
200 OK	{ "displayId": "CASE-0000000107", "id": "AGGADGG8ECDC0ATBLVX7TBLVX70OM7", "dynamicData": [ { "questionType": 1000, "questionTypeLabel": "TEXT", "answer": null, "questionId": "507df97e-b82e-f037-b4fb-fe1627f2f787", "dataProviderUserRole": "Requester", "taskOnly": false, "questionScope": "Global", "label": "Full Name of Employee Nominated", "question": "Full Name of Employee Nominated" }, { "questionType": 1000, "questionTypeLabel": "TEXT", "answer": null, "questionId": "4bb23fad-f856-ae86-db55-b054187dda0d", "dataProviderUserRole": "Requester", "taskOnly": false, "questionScope": "Global", "label": "What is the amount?", "question": "What is the Amount?" } ], "extensionFieldData": [], "fieldData": [], "resolvedFieldData": { "id": "AGGADGG8ECDC0ATBLVX7TBLVX70OM7", "displayId": "CASE-0000000107", "summary": "Manager has asked for a spot bonus for an employee.", "createdBy": "tadmin", "createdDate": "2025-08-26T14:51:17.000Z", "modifiedBy": "tadmin", "modifiedDate": "2025-08-26T14:51:17.000Z", "assignee": "ajoshi", "assigneeFullName": "Anju Joshi", "template": "Spot Bonus Request", "description": "<strong>RTF Content</strong><br><p>Verify if the employee is eligible for a spot bonus and if so, please register in the HCM system.</p><br><p>Verify if the employee is eligible for a spot bonus and if so, please register in the HCM system.</p>", "priority": 2000, "priorityLabel": "High", "requester": "hhaas", "requesterFullName": "Hannah Haas", "contact": "Elizabeth", "company": "Petramco", "categoryTier1": "Applications", "categoryTier2": "Social", "categoryTier3": "Chatter", "categoryTier4": null, "assignedCompany": "Petramco", "businessUnit": "Australia Support", "supportOrganization": "Australia Support", "supportGroup": "AU Support 1", "site": "Aichi", "region": "Asia-Pac", "origin": "Agent", "statusReason": null, "flowset": null, "assigneeGuid": "IDGAA5V0HI5R3ANATZZCTF3VS8CEEC", "serviceRequestGuid": null, "serviceRequestId": null, "dynamicData": {}, "questions": [], "label": null, "targetDate": null, "lineOfBusiness": "Human Resource", "siteGroup": "Engineering", "externalSystemRequestId": null, "externalSystemDetails": null, "resolutionDescription": null, "resolutionCode": null, "status": "Assigned" } }
404	Not found
400	Bad request
500	Internal Server Error

Update a case – API V1

This endpoint allows updating a Case without attachments by accepting an application/json request body.

When successful, the response includes the URI of the created resource in the Location header.

Additional headers

Name	Description
Content-Type	application/json

Endpoint

PUT /api/com.bmc.dsm.case-lib/cases/{id}

Path parameters

Name	Type	Description
id	String	A case GUID, couldn't be missed or blank.

Query parameters

None

Request Body parameters (JSON)

Property Name	Type	Description
Summary	String	Case summary.
Description	String	Case description.
ActivityNoteText	String	Activity Notes message to be added, RTF Text.
ActivityNotePublicVisibility	Boolean	Property: true → A public note is created false → A private note is created Not defined → Defaults to a private note.
Contact	String	Contact person identifier. Either login id or GUID.
Business Unit	String	Assigned Support Organization.
Department	String	Assigned Department. Do Not Use - to be deprecated.
Assignee	String	Assignee login name or GUID.
Assigned Company	String	Assigned Company.
Support Group	String	A support group name.
ExternalSystem Details	String	Field can be used to store the details with any External Integration like URL, hostname etc.
ExternalSystem Request ID	String	Field can be used to store the Request ID of any external system Integration.
Other Fields	String	Json payload for custom fields on a case. See "Other Fields structure".
Extension Fields	String	Json payload for custom fields on extension RD related to a case. See "Extension Fields structure".
Category Tier 1	String	Any string.
Category Tier 2	String	Any string.
Category Tier 3	String	Any string..
Category Tier 4	String	Any string.
Priority	String	A priority index. Critical (1000), High(2000), Medium(3000), Low(4000).
Target Date	String	Date/Time value.
Status	String	Any string.
Status Reason	String	A Status Reason.
Target Date	String	Date/Time value.
Label	String	Any string.

Request body example

{
"Category Tier 1": "Applications",
"Category Tier 2": "Help Desk",
"Category Tier 3": "Service Request",
"Label": "Benefits",
"ActivityNoteText": "Some message Text",
"Assigned Company": "Petramco",
"Business Unit": "HR Support",
"Support Group": "Employee Relations",
"Assignee": "Peter",
"Other Fields": {
"fields": [
   {
   "fieldId": "450000177",
   "value": "New value for resolution description field"
   }
  ]
}
}

Response

Status code	Description
200 OK	{ "id": "AGGADGG8ECDC0ATBLUE2TBLUE206WA", "displayId": "CASE-0000000101", "summary": "Case Summary", "createdBy": "tadmin", "createdDate": "2025-08-26T14:12:12.000Z", "modifiedBy": "tadmin", "modifiedDate": "2025-09-02T11:35:35.000Z", "assignee": "Peter", "assigneeFullName": "Peter Kahn", "template": null, "description": "Case Description", "priority": 1000, "priorityLabel": "Critical", "requester": "ejeffries", "requesterFullName": "Elizabeth Jeffries", "contact": "hhaas", "company": "Petramco", "categoryTier1": "Applications", "categoryTier2": "Help Desk", "categoryTier3": "Service Request", "categoryTier4": null, "assignedCompany": "Petramco", "businessUnit": "HR Support", "supportOrganization": "HR Support", "supportGroup": "Employee Relations", "site": null, "region": null, "origin": "Agent", "statusReason": null, "flowset": null, "assigneeGuid": "AGGCEME2HPULZAOQMLOFOPQ96MRPDZ", "serviceRequestGuid": null, "serviceRequestId": null, "dynamicData": {}, "questions": [], "label": "Benefits", "targetDate": null, "lineOfBusiness": "Human Resource", "siteGroup": null, "externalSystemRequestId": "id details", "externalSystemDetails": "details", "resolutionDescription": "New value for resolution description field", "resolutionCode": null, "status": "Assigned" }
404	Not found
400	Bad request
500	Internal Server Error

Update a case – API V2

This endpoint allows updating a Case with attachments by accepting a multipart/form-data request body.

On success, the response contains the case details along with dynamic data.

Additional headers

Name	Description
Content-Type	multipart/form-data

Endpoint

PUT /api/com.bmc.dsm.case-lib/cases/v2/{id}

Path parameters

Name	Type	Description
id	String	A case GUID, couldn't be missed or blank.

Query parameters

None

Body (form-data)

Form-Data Key	Type	Description
caseData	Text	JSON string with case fields. The structure is identical to the request body of the Case Update V1 API.
attachment	File	First attachment file. Optional.
attachment2	File	Second attachment file. Optional.
attachmentN	File	Any additional attachments (N is not limited). Optional.

Request body example

Form-Data Key	Type	Example value
caseData	Text	{ "Summary": "Manager has asked for a spot bonus for an employee",.. } JSON string with case fields. The structure is identical to the request body of the Case Update V1 API.
attachment1	File	photo_1.jpg First attachment file.
attachment2	File	photo_2.jpg Second attachment file.
attachment3	File	document.pdf Third attachment file.

Response

Status code	Description
200 OK	{ "id": "AGGADGG8ECDC0ATBLUE2TBLUE206WA", "displayId": "CASE-0000000101", "summary": "Case Summary", "createdBy": "tadmin", "createdDate": "2025-08-26T14:12:12.000Z", "modifiedBy": "tadmin", "modifiedDate": "2025-08-26T17:30:20.000Z", "assignee": "Peter", "assigneeFullName": "Peter Kahn", "template": null, "description": "Case Description", "priority": 1000, "priorityLabel": "Critical", "requester": "ejeffries", "requesterFullName": "Elizabeth Jeffries", "contact": "hhaas", "company": "Petramco", "categoryTier1": "Applications", "categoryTier2": "Help Desk", "categoryTier3": "Service Request", "categoryTier4": null, "assignedCompany": "Petramco", "businessUnit": "HR Support", "supportOrganization": "HR Support", "supportGroup": "Employee Relations", "site": null, "region": null, "origin": "Agent", "statusReason": null, "flowset": null, "assigneeGuid": "AGGCEME2HPULZAOQMLOFOPQ96MRPDZ", "serviceRequestGuid": null, "serviceRequestId": null, "dynamicData": {}, "questions": [], "label": "Benefits", "targetDate": null, "lineOfBusiness": "Human Resource", "siteGroup": null, "externalSystemRequestId": "id details", "externalSystemDetails": "details", "resolutionDescription": null, "resolutionCode": null, "status": "Assigned" }
404	Not found
400	Bad request
500	Internal Server Error

List case tasks – API V1

To retrieve case tasks information.

Additional headers

Name	Description
Content-Type	application/json

Endpoint

GET /api/com.bmc.dsm.case-lib/cases/{id}/tasks

Path parameters

Name	Type	Description
id	String	A case GUID, couldn't be missed or blank.

Query parameters

None

Request example

{{server}}/api/com.bmc.dsm.case-lib/cases/AGGADGG8ECDC1ATAVZJZTAVZJZEOD6/tasks

Response

Status code	Description
200 OK	{ "totalSize": 1, "data": [ { "id": "AGGADGG8ECDC0ATBME9QTBME9Q17P4", "displayId": "TASK-0000000113", "status": 1000, "summary": "Corrective Action", "createdBy": "tadmin", "createdDate": "2025-08-26T17:57:26.000Z", "modifiedBy": "tadmin", "modifiedDate": "2025-08-26T17:57:26.000Z", "assignee": "Elizabeth", "assigneeFullName": "Elizabeth Peters", "caseId": "AGGADGG8ECDC1ATAVZJZTAVZJZEOD6", "description": "<p>ASSURE..........Confidentiality will be maintained to the fullest extent possible, consistent with the need to conduct an adequate review and subject to requirements of law. DOCUMENT .....Prompt and appropriate corrective action will be taken when and as warranted in the judgment of the Audit Committee RE-c38d420dd22434103caf44e8cd186547df089d75b2f3fc3145a7b9acbad40f68e12a4a1e192fef8de9a188db1be1f561e1514a238d010dceb68afd360be7d448ERATE ....The Company will not discharge, demote, suspend, threaten, harass or in any manner discriminate against any employee in the terms and conditions of employment based upon any lawful actions of such employee with respect to good faith reporting of complaints or concerns regarding Accounting Matters or otherwise as specified in Section 806 of the Sarbanes-Oxley Act of 2002.</p>", "priority": 2000, "priorityLabel": "High", "ticketStatus": "Staged", "ticketStatusGuid": "AGGAA5V0GE9Z4AOPT27GOOX129JWDO", "contact": "hhaas", "requester": "hhaas", "company": "Petramco", "categoryTier1": "Employee Relations", "categoryTier2": null, "categoryTier3": null, "categoryTier4": null, "sequence": 1, "taskType": 0, "taskTypeLabel": "Manual", "processName": null, "assigneeGuid": "AGGCEME2HPULZAOQTK5LOPX8IDZTV1", "assignedCompany": "Petramco", "supportOrganization": "HR Support", "businessUnit": "HR Support", "assignedGroup": "Employee Relations", "statusReason": null, "statusReasonCode": 0, "templateId": "AGGCEME2HPULZAORVJ97OQZFQU1J65", "dynamicDataDefinitionId": null, "dynamicData": {}, "label": null, "targetDate": null, "serviceRequestGUID": null, "serviceRequestDisplayID": null, "dataUpgradeAction": null, "lobId": "HumanResource", "lineOfBusiness": "Human Resource", "externalSystemRequestId": null, "externalSystemDetails": null, "completedDate": null, "templateName": "Accounting and Auditing -- Corrective Action", "title": null, "serviceId": "", "todoServiceRequestId": null, "questionnaireId": "", "stage": null } ] }
404	Not found
400	Bad request
500	Internal Server Error

Retrieve a case task – API V1

To retrieve case tasks information.

Additional headers

Name	Description
Content-Type	application/json

Endpoint

GET /api/com.bmc.dsm.case-lib/cases/{id}/tasks/{taskid}

Path parameters

Name	Type	Description
id	String	A case GUID, couldn't be missed or blank.
taskid	String	A task GUID, couldn't be missed or blank.

Query parameters

None

Request example

{{server}}/api/com.bmc.dsm.case-lib/cases/AGGADGG8ECDC1ATAVZJZTAVZJZEOD6/tasks/AGGADGG8ECDC0ATBME9QTBME9Q17P4

Response

Status code	Description
200 OK	{ "id": "AGGADGG8ECDC0ATBME9QTBME9Q17P4", "displayId": "TASK-0000000113", "status": 2000, "summary": "Corrective Action", "createdBy": "tadmin", "createdDate": "2025-08-26T17:57:26.000Z", "modifiedBy": "tadmin", "modifiedDate": "2025-08-26T18:03:18.000Z", "assignee": "Elizabeth", "assigneeFullName": "Elizabeth Peters", "caseId": "AGGADGG8ECDC1ATAVZJZTAVZJZEOD6", "description": "<p>ASSURE..........Confidentiality will be maintained to the fullest extent possible, consistent with the need to conduct an adequate review and subject to requirements of law. DOCUMENT .....Prompt and appropriate corrective action will be taken when and as warranted in the judgment of the Audit Committee RE-c38d420dd22434103caf44e8cd186547df089d75b2f3fc3145a7b9acbad40f68e12a4a1e192fef8de9a188db1be1f561e1514a238d010dceb68afd360be7d448ERATE ....The Company will not discharge, demote, suspend, threaten, harass or in any manner discriminate against any employee in the terms and conditions of employment based upon any lawful actions of such employee with respect to good faith reporting of complaints or concerns regarding Accounting Matters or otherwise as specified in Section 806 of the Sarbanes-Oxley Act of 2002.</p>", "priority": 2000, "priorityLabel": "High", "ticketStatus": "Assigned", "ticketStatusGuid": "AGGAA5V0GE9Z4AOPT29EOOX147JWEE", "contact": "hhaas", "requester": "hhaas", "company": "Petramco", "categoryTier1": "Employee Relations", "categoryTier2": null, "categoryTier3": null, "categoryTier4": null, "sequence": 1, "taskType": 0, "taskTypeLabel": "Manual", "processName": null, "assigneeGuid": "AGGCEME2HPULZAOQTK5LOPX8IDZTV1", "assignedCompany": "Petramco", "supportOrganization": "HR Support", "businessUnit": "HR Support", "assignedGroup": "Employee Relations", "statusReason": null, "statusReasonCode": 0, "templateId": "AGGCEME2HPULZAORVJ97OQZFQU1J65", "dynamicDataDefinitionId": null, "dynamicData": {}, "label": null, "targetDate": null, "serviceRequestGUID": null, "serviceRequestDisplayID": null, "dataUpgradeAction": null, "lobId": "HumanResource", "lineOfBusiness": "Human Resource", "externalSystemRequestId": null, "externalSystemDetails": null, "completedDate": null, "templateName": "Accounting and Auditing -- Corrective Action", "title": null, "serviceId": "", "todoServiceRequestId": null, "questionnaireId": "", "stage": null }
404	Not found
400	Bad request
500	Internal Server Error

Create a task – API V1

This endpoint allows creating a Task without attachments by accepting an application/json request body.

When successful, the response includes the URI of the created resource in the Location header.

The Task API supports only External tasks. Any task created through this API will always be of the External type.

Additional headers

Name	Description
Content-Type	application/json

Endpoint

POST /api/com.bmc.dsm.case-lib/cases/{id}/tasks

Path parameters

Name	Type	Description
id	String	A case GUID, couldn't be missed or blank.

Query parameters

None

Request Body parameters (JSON)

Property Name	Type	Description
Summary*	String	Task summary. Only required if not specified task template ID.
Description	String	Task description.
Task Template ID	String	Task template Id.
Business Unit	String	Assigned Support Organization.
Department	String	Assigned Department.
Assignee	String	Assignee.
Assigned Company	String	Assigned Company.
Assigned Group	String	A support group name.
ExternalSystem Details	String	Field can be used to store the details with any External Integration like URL, hostname etc.
ExternalSystem Request ID	String	Field can be used to store the Request ID of any external system Integration.
Extra Data	String	Any string.
Category Tier 1	String	Any string.
Category Tier 2	String	Any string.
Category Tier 3	String	Any string.
Category Tier 4	String	Any string.
Label	String	Any string.
Priority	String	A priority index. Critical (1000), High(2000), Medium(3000), Low(4000).

Request body example

{
"Description": "Corrective Action",
"Category Tier 1": "Employee Relations",
"Category Tier 2": "Compensation",
"Category Tier 3": "Bonus",
"Assignee": "Elizabeth",
"Summary": "Task Summary value",
"Assigned Group": "Employee Relations",
"Assigned Company": "Petramco",
"Business Unit": "HR Support",
"ExternalSystem Request ID": "request id",
"ExternalSystem Details": "request details"
}

Response

Status code	Descriptionupdat
201 Created	Headers: Location: {{server}}/api/com.bmc.dsm.case-lib/cases/AGGADGG8ECDC1ATAVZJZTAVZJZEOD6/tasks/v2/AGGADGG8ECDC0ATBN1T5TBN1T53WUT URL of the newly created case resource. Case Id = AGGADGG8ECDC1ATAVZJZTAVZJZEOD6 Task Id = AGGADGG8ECDC0ATBN1T5TBN1T53WUT
404	Not found
400	Bad request
500	Internal Server Error

Create a task– API V2

This endpoint creates a task with attachments by accepting a multipart/form-data request body.

When successful, the response includes the URI of the created resource in the Location header.

The Task API supports only External tasks. Any task created through this API will always be of the External type.

Additional headers

Name	Description
Content-Type	multipart/form-data

Endpoint

POST /api/com.bmc.dsm.case-lib/cases/{id}/tasks/v2

Path parameters

Name	Type	Description
id	String	A case GUID, couldn't be missed or blank.

Query parameters

None

Body (form-data)

Form-Data Key	Type	Description
taskData	Text	JSON string with task fields. The structure is identical to the request body of the Create a task– API V1.
attachment	File	First attachment file. Optional.
attachment2	File	Second attachment file. Optional.
attachmentN	File	Any additional attachments (N is not limited). Optional.

Request body example

Form-Data Key	Type	Example value
taskData	Text	{ "Summary": "Manager has asked for a spot bonus for an employee",.. } JSON string with task fields. The structure is identical to the request body of the Create a task– API V1.
attachment1	File	First attachment file. photo_1.jpg
attachment2	File	Second attachment file. photo_2.jpg
attachment3	File	Third attachment file. document.pdf

Response

Status code	Description
201 Created	Headers: Location: {{server}}/api/com.bmc.dsm.case-lib/cases/AGGADGG8ECDC1ATAVZJZTAVZJZEOD6/tasks/v2/AGGADGG8ECDC0ATBN1T5TBN1T53WUT URL of the newly created case resource. Case Id = AGGADGG8ECDC1ATAVZJZTAVZJZEOD6 Task Id = AGGADGG8ECDC0ATBN1T5TBN1T53WUT
404	Not found
400	Bad request
500	Internal Server Error

Update a task – API V1

This endpoint allows updating a Task without attachments by accepting an application/json request body.

When successful, the response includes the URI of the created resource in the Location header.

This API allows updates to tasks of type External only.

Additional headers

Name	Description
Content-Type	application/json

Endpoint

PUT /api/com.bmc.dsm.case-lib/cases/tasks/{id}

Path parameters

Name	Type	Description
id	String	A task GUID, couldn't be missed or blank.

Query parameters

None

Request Body parameters (JSON)

Property Name	Type	Description
Summary	String	Task summary.
Description	String	Task description.
Business Unit	String	Assigned Support Organization.
Department	String	Assigned Department.
Assignee	String	Assignee.
Assigned Company	String	Assigned Company.
Assigned Group	String	A support group name.
ExternalSystem Details	String	Field can be used to store the details with any External Integration like URL, hostname etc.
ExternalSystem Request ID	String	Field can be used to store the Request ID of any external system Integration.
Category Tier 1	String	Any string.
Category Tier 2	String	Any string.
Category Tier 3	String	Any string.
Category Tier 4	String	Any string.
Label	String	Any string.
Priority	String	A priority index. Critical (1000), High(2000), Medium(3000), Low(4000).
Status	String	Any string.
Status Reason	String	Any string.
ActivityNoteText	String	Activity Notes message to be added, RTF Text.
ActivityNotePublicVisibility	Boolean	Property: true → A public note is created false → A private note is created Not defined → Defaults to a private note.

Request body example

{
   "Category Tier 1" : "Applications",
   "Category Tier 2" : "Help Desk",
   "Category Tier 3" : "Service Request",
   "Label" : "Benefits",
   "Contact" : "hhaas",
   "ActivityNoteText": "Some message Text",
   "Assigned Company": "Petramco",
   "Business Unit": "HR Support",
   "Support Group": "Employee Relations",
   "Assignee" : "Peter",
   "ExternalSystem Details" : "details",
   "ExternalSystem Request ID": "id details",
   "Priority" : "3000"
}

Response

Status code	Description
200 OK	{ "id": "AGGADGG8ECDC0ATBN1T5TBN1T53WUT", "displayId": "TASK-0000000121", "status": 1000, "summary": "Task summary", "createdBy": "tadmin", "createdDate": "2025-08-27T09:32:03.000Z", "modifiedBy": "tadmin", "modifiedDate": "2025-08-27T09:46:45.000Z", "assignee": null, "assigneeFullName": "Peter Kahn", "caseId": "AGGADGG8ECDC1ATAVZJZTAVZJZEOD6", "description": "Corrective Action", "priority": 3000, "priorityLabel": "Medium", "ticketStatus": "Staged", "ticketStatusGuid": "AGGAA5V0GE9Z4AOPT27GOOX129JWDO", "contact": "hhaas", "requester": "hhaas", "company": "Petramco", "categoryTier1": "Applications", "categoryTier2": "Help Desk", "categoryTier3": "Service Request", "categoryTier4": null, "sequence": 9, "taskType": 10, "taskTypeLabel": "External", "processName": null, "assigneeGuid": "Peter", "assignedCompany": "Petramco", "supportOrganization": "HR Support", "businessUnit": "HR Support", "assignedGroup": "Employee Relations", "statusReason": null, "statusReasonCode": 0, "templateId": null, "dynamicDataDefinitionId": null, "dynamicData": {}, "label": "AGGADGG8ECDC0AQ7872FQ6KFN0L9QA", "targetDate": null, "serviceRequestGUID": null, "serviceRequestDisplayID": null, "dataUpgradeAction": null, "lobId": "HumanResource", "lineOfBusiness": "Human Resource", "externalSystemRequestId": "id details", "externalSystemDetails": "details", "completedDate": null, "templateName": null, "title": null, "serviceId": null, "todoServiceRequestId": null, "questionnaireId": null, "stage": null }
404	Not found
400	Bad request
500	Internal Server Error

Update a task – API V2

This endpoint allows updating a Task with attachments by accepting a multipart/form-data request body.

On success, the response contains the task details.

This API allows updates to tasks of type External only.

Additional headers

Name	Description
Content-Type	multipart/form-data

Endpoint

PUT /api/com.bmc.dsm.case-lib/cases/tasks/v2/{id}

Path parameters

Name	Type	Description
id	String	A task GUID, couldn't be missed or blank.

Query parameters

None

Body (form-data)

Form-Data Key	Type	Description
taskData	Text	JSON string with task fields. The structure is identical to the request body of the Update a task – API V1.
attachment	File	First attachment file. Optional.
attachment2	File	Second attachment file. Optional.
attachmentN	File	Any additional attachments (N is not limited). Optional.

Request body example

Form-Data Key	Type	Example value
taskData	Text	{ "Summary": "Manager has asked for a spot bonus for an employee",.. } The structure is identical to the request body of the Update a task – API V1.
attachment1	File	photo_1.jpg First attachment file.
attachment2	File	photo_2.jpg Second attachment file.
attachment3	File	document.pdf Third attachment file.

Response

Status code	Description
200 OK	{ "id": "AGGADGG8ECDC0ATBN1T5TBN1T53WUT", "displayId": "TASK-0000000121", "status": 1000, "summary": "Task summary", "createdBy": "tadmin", "createdDate": "2025-08-27T09:32:03.000Z", "modifiedBy": "tadmin", "modifiedDate": "2025-08-27T09:55:39.000Z", "assignee": null, "assigneeFullName": "Peter Kahn", "caseId": "AGGADGG8ECDC1ATAVZJZTAVZJZEOD6", "description": "Corrective Action", "priority": 3000, "priorityLabel": "Medium", "ticketStatus": "Staged", "ticketStatusGuid": "AGGAA5V0GE9Z4AOPT27GOOX129JWDO", "contact": "hhaas", "requester": "hhaas", "company": "Petramco", "categoryTier1": "Applications", "categoryTier2": "Help Desk", "categoryTier3": "Service Request", "categoryTier4": null, "sequence": 9, "taskType": 10, "taskTypeLabel": "External", "processName": null, "assigneeGuid": "Peter", "assignedCompany": "Petramco", "supportOrganization": "HR Support", "businessUnit": "HR Support", "assignedGroup": "Employee Relations", "statusReason": null, "statusReasonCode": 0, "templateId": null, "dynamicDataDefinitionId": null, "dynamicData": {}, "label": "AGGADGG8ECDC0AQ7872FQ6KFN0L9QA", "targetDate": null, "serviceRequestGUID": null, "serviceRequestDisplayID": null, "dataUpgradeAction": null, "lobId": "HumanResource", "lineOfBusiness": "Human Resource", "externalSystemRequestId": "id details", "externalSystemDetails": "details", "completedDate": null, "templateName": null, "title": null, "serviceId": null, "todoServiceRequestId": null, "questionnaireId": null, "stage": null }
404	Not found
400	Bad request
500	Internal Server Error

Endpoints in the REST API

Before you begin

Additional information

Retrieve a case - API V1

Endpoint

Path parameters

Query parameters

Response

Retrieve a case – API V3

Endpoint

Path parameters

Query parameters

Response

List cases – API V1

Endpoint

Path parameters

Query parameters

Response

List cases – API V3

Endpoint

Path parameters

Query parameters

Response

Create a case – API V1

Endpoint

Path parameters

Query parameters

Response

Create a case – API V2

Endpoint

Path parameters

Query parameters

Response

Create a case – API V3

Endpoint

Path parameters

Query parameters

Response

Update a case – API V1

Endpoint

Path parameters

Query parameters

Response

Update a case – API V2

Endpoint

Path parameters

Query parameters

Response

List case tasks – API V1

Endpoint

Path parameters

Query parameters

Response

Retrieve a case task – API V1

Endpoint

Path parameters

Query parameters

Response

Create a task – API V1

Endpoint

Query parameters

Response

Create a task– API V2

Endpoint

Query parameters

Response

Update a task – API V1

Endpoint

Query parameters

Response

Update a task – API V2

Endpoint

Path parameters

Query parameters

Response

BMC Helix Business Workflows 26.1

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