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Enabling the follow-up response generator by using BMC HelixGPT

A case business analyst can configure BMC HelixGPT to automatically generate text for follow-up messages. BMC HelixGPT helps generate context-aware content based on the case details, reducing manual effort and improving communication.

Before you begin

Make sure that the administrator has enabled BMC HelixGPT for your organization.

To automatically generate follow-up notification text

  1. Log in to BMC Helix Business Workflows and click Settings SettingsIcon.jpg.
  2. Select Line of Business > Manage Line of Business.
  3. On the HelixGPT tab, click Generate follow-up notification text.
  4. Select the Configuration value toggle button as 1763700270962-315.png.
  5. Click Save.

The following image shows that the follow-up text generator is enabled for a specific line of business by using BMC HelixGPT:

1765182244820-874.png

Related topics

Configuring automated follow-ups for cases in Pending status

 

 

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BMC Helix Business Workflows 26.1