Enabling support for aggregation queries in Ask HelixGPT and Agentic chat
As a case business analyst, you can enable support for aggregation queries in Agentic chat and Ask HelixGPT. Case agents can then ask complex questions on standard case fields and analyze information such as Resolution time trends, SLA compliance data, and Workload distribution.
As a result, case agents get quick access to key operational metrics within Agentic Chat and Ask HelixGPT, streamlining decision-making.
Before you begin
Make sure that the Insight Finder agent is configured in BMC HelixGPT. For more information, see Configuring Insight Finder.
Task 1: To enable the subagent for aggregation queries
- In HelixGPT Agent Studio, select the Insight Finder Supervisor agent.
- Navigate to the Sub-agents tab and select the checkbox for ITSM Query Builder subagent.
- Click Apply.
The following image shows the ITSM Query Builder subagent selected to support aggregated insights:
(Optional) Task 2: To add a skill ID
If you have created a copy of the out-of-the-box skill, you must add that skill ID to the skill configuration.
- Log in to BMC Helix Business Workflows and click Settings
. - Select Line of Business > Manage Line of Business.
- On the HelixGPT tab, click Skills.
- On the Skills tab, select the Insight Finder skill.
- On the Edit skill configuration screen, add the custom skill ID generated in HelixGPT Agent Studio for your custom skill.
- Click Save.
The following image shows the Insight Finder skill, in which you can add your skill ID:
(Optional) Task 3: To support a custom field for aggregation queries
To ask aggregation queries on custom fields, you can add them in the reporting metadata, providing flexibility for organization-specific reporting requirements. For more information, see Creating customized views.
Result
The following image shows how case agents can ask aggregation queries and get results in Ask HelixGPT:
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