Troubleshooting backward compatibility in Global Search
This section outlines common issues encountered when using Global Search in BMC Helix Business Workflows 25.2 with BMC HelixGPT 25.3, helping users identify and resolve errors that may arise due to version mismatches.
Symptoms
When a case agent uses the Global Search functionality in BMC Helix Business Workflows version 25.2 integrated with BMC HelixGPT version 25.3, the following error is displayed:
I cannot find any information. Please refine your request.
Scope
BMC HelixGPT 25.3 uses an agent-based approach, which is incompatible with the skill-based Global Chat configuration in BMC Helix Business Workflows 25.2.
Resolution
Perform the following steps:
- In BMC HelixGPT, create a new prompt-based Global Chat skill.
- Link the prompts below to this skill.
For more information, see Creating prompts and skills for consistent and efficient responses from BMC HelixGPT
- In BMC Helix Business Workflows, use the skill ID from the Global Chat skill to configure BMC HelixGPT.
Related topic
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