Key concepts
Before you start using BMC Helix Business Workflows, you should understand its related concepts. The following table lists the topics in this section that provide more information about product usability, components, and features:
Action | Reference |
|---|---|
| Learn about the product architecture. | BMC-Helix-Business-Workflows-architecture |
Understand how you can use BMC Helix Business Workflows for a line of business. | |
Learn about creating and managing cases. | |
Learn about creating and managing tasks. | |
Learn about knowledge articles, sets, templates, and other concepts related to them. | |
Learn about BMC HelixGPT and its integration with BMC Helix Business Workflows. | |
Learn how to create checklists for case agents to complete a list of items. | |
Learn about service targets and how to monitor them. | |
Learn about the permissions associated to different users. | |
Learn about the different terms related to the application. |