Setting up functional roles, permissions, and assignments for users
As an administrator, after you create Foundation data, you must assign user functional roles, line of business functional roles, bundle access, and permissions so that only authorized users can perform actions in the product.
You can define the assignment availability of case agents and enable agents to take up assignments. You can set up user roles, permissions, and assignments in bulk by using the Data Management Console. Alternatively, you can set up individual user roles, permissions, and assignments by using BMC Helix Innovation Studio.
To update user roles and permissions in bulk
You must use the spreadsheets that are available in Action Request System to update user roles and permissions in bulk. Learn more about the spreadsheets in Spreadsheets required for minimum standard configuration. Learn more about updating user roles and permissions in Importing custom record data in your application.
To assign functional roles and permissions to a user
BMC Helix Business Workflows provides the following primary functional roles:
- Case Business Analyst
- Case Manager
- Case Agent
In addition to the primary functional roles, BMC Helix Business Workflows also supports additional functional roles such as Knowledge Coach, Document manager, and so on. Learn more about assigning roles in Assigning IS Personas to People data.
To define assignment availability of an agent
You can define the assignment availability from BMC Helix ITSM. Learn more in Configuring assignments.
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