Defining global configurations
As an administrator, you can modify the out-of-the-box configurations that are provided in BMC Helix Business Workflows on a global level or for a specific company. Any value that you configure for a specific company overrides the setting that is applied globally.
The following table provides a list of configuration parameters that is provided out of the box in BMC Helix Business Workflows:
Parameter | Description | Reference |
|---|---|---|
IDENTITY_VALIDATION | Enable the validity of a requester before creating a case. | |
USE_SUMMARIZATION_SERVICE MIN_LINES_FOR_SUMMARIZATION | Enable the summarization service to create case description from chat transcripts. Then define the minimum number of chat lines that will be considered for creating the case description. | |
ZONE_ID | Define the time zone that is used to display the date and time in PDF files. | |
EMAIL_LOOP_TIME_INTERVAL_IN_MINUTES EMAIL_LOOP_NO_OF_EMAILS_THRESHOLD | Detect email loop between two internal systems, or between an internal and external system. | |
KNOWLEDGE_SOURCE | Select the knowledge base for BMC Helix Business Workflows. | |
PDF_GEN_FIND_REPLACE | Replace invalid XML characters with an empty string in a document before pdf generation. |