Viewing dashboards in BMC Helix Dashboards
As a dashboard user, you can view or create interactive dashboards for BMC Helix Business Workflows by leveraging the capabilities of BMC Helix Dashboards, a subscription-based service. BMC Helix Dashboards offers unified reporting that gives you a consolidated view of complex data. You can easily export and share the BMC Helix Business Workflows dashboards with users within or outside your environment.
Out-of-the-box BMC Helix Business Workflows dashboards
BMC Helix Dashboards contain reports that have been intuitively grouped into dashboards. The following BMC Helix Business Workflows dashboards are available in BMC Helix Dashboards:
Dashboard name | Role | Description | Reference |
|---|---|---|---|
Active User License Usage Report | Tenant administrator | View the license consumption details of BMC Helix Business Workflows. | |
Business Workflows Dashboard | Case manager Case agent | View statistics for cases created in BMC Helix Business Workflows, based on status, priority, and assigned groups. | |
Printable Dashboard | Case manager Case agent | View the case summary and print the required case details in PDF format. | |
Service Targets Against Cases | Case manager Case agent | View various metrics for service targets of cases and monitor the number of target SLAs met, missed, or in progress for a line of business. | |
Survey and CSAT Metrics for Assigned Groups | Case business analyst Case manager Case agent | View insights about customer satisfaction and performance of assigned group and agents. | |
Survey and CSAT Metrics for Line of Business | Case business analyst Case manager Case agent | View insights about customer satisfaction and performance of each line of business. | |
Workplace Service Dashboard | Case manager Case agent | View metrics for workplace-related reactive and preventive maintenance cases created in BMC Helix Business Workflows. |
Learn more about the dashboards in BMC Helix Business Workflows dashboards.
To access BMC Helix Dashboards
- Log in to BMC Helix Business Workflows.
- Click Application Launcher
icon > BMC Helix Dashboards.
Video
The following video (5:16) gives an overview of BMC Helix Business Workflows dashboards:
Related topic