Knowledge Management

A knowledge base is an information library that contains information about a product, service, existing issues and their solutions, organization policies, and so on. It is important to create and maintain a knowledge base so that users can access the required information easily and resolve issues on their own. 

To simplify the user access to a knowledge base, Knowledge Management enables users to create, publish, maintain, and search knowledge articles that belong to their organizations. Knowledge articles are a great way to document, maintain, and share different types of knowledge like reference, problem and solution, finance, and legal in an organization.

Knowledge Management provides the following benefits:

• Improve self-service.
• Reduce the number of issues that are raised.
• Access to up-to-date information.
• Consistent structure and formatting.
• Create knowledge articles as per the business needs.