Approving and rejecting tasks

To approve or reject a task

1. Log in to BMC Helix Business Workflows.
2. Select Workspace > Task.
3. From the Line of Business list, select the line of business for which you want to approve or reject a task.
   If you have access to a single line of business, the line of business is selected by default.
4. Open a task that needs approval.
   The approval waiting time is displayed on the Pending Approval tab in a readable format, such as 44 seconds ago. You can hover over the time to view the detailed timestamp, such as Sep 13, 2021 3:13 PM.

1. Click Approve or Reject.
   The following image shows the Approve and Reject options:

   
   The date and time when the task is approved or rejected is displayed on the Approval Decision tab in the Sep 13, 2021 3:13 PM format. You can hover over the time to view a readable timestamp, such as 44 seconds ago.

2. In the Approval note or Rejection note pop-up window, if you want to add the reason for approving or rejecting the task, add a comment and click Add Note. 
   The comment is displayed on the Approver List tab and in the activity feed.

When approved, a task moves to the next status. When rejected, the task moves to the previous status or Rejected status. Learn more about the statuses in Case-and-task-approvals.