Viewing reports in BMC Helix Dashboards
As a reporting user, you can view or create interactive reports for BMC Helix Business Workflows by leveraging the capabilities of BMC Helix Dashboards, a subscription-based service. BMC Helix Dashboards offers unified reporting that gives you a consolidated view of complex data. You can easily export and share the BMC Helix Business Workflows reports with users within or outside your environment.
To access BMC Helix Dashboards
- Log in to BMC Helix Business Workflows.
- Click Application Launcher
icon > BMC Helix Dashboards.
BMC Helix Dashboards contain reports that have been intuitively grouped into dashboards. The following dashboards are available in BMC Helix Dashboards:
Dashboard name | Description | Reference |
|---|---|---|
Business Workflows dashboard | Shows statistics for cases created in BMC Helix Business Workflows, based on status, priority, and assigned groups. | |
License Usage by Requester - Summary | Provides the license consumption details of BMC Helix Business Workflows. | |
Service Targets Against Cases | Contains various metrics for service targets of cases. | |
Survey and CSAT Metrics for Line of Business | Provides insight about the customer satisfaction and performance of each line of business. | |
Survey and CSAT Metrics for Assigned Groups | Provides insights about customer satisfaction and performance of a specific assigned group, and agents. |
Learn more about the dashboards in BMC Helix Business Workflows dashboards.
Video
The following video (5:16) gives an overview of BMC Helix Business Workflows dashboards:
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