Enabling the display of survey feedback from BMC Helix Digital Workplace Advanced for your line of business

As a case business analyst, you can enable the display of survey feedback for BMC Helix Digital Workplace Advanced service requests in BMC Helix Business Workflows for your line of business. The survey details are displayed in the case activity feed of the cases that are created through BMC Helix Digital Workplace Advanced service requests. Case agents can view the feedback submitted by the BMC Helix Digital Workplace Advanced users. Case agents can view the survey ratings, questions, and answers in the survey information. This helps the case agents to understand the user satisfaction level.

Process to enable display of survey feedback

The following figure describes the process of enabling case agents to view survey feedback from BMC Helix Digital Workplace Advanced:

To add a survey configuration

By default, the survey configuration is disabled for a line of business. If you want to enable the display of survey feedback, you must add a new configuration.

1. Log in to BMC Helix Business Workflows.
2. Click Line of Business > Manage Line of Business.
3. On the Application Configurations tab, click ADD_DWP_SURVEY_ON_CASE.

4. On the Edit configuration page, enable the display of the survey feedback by selecting .

   Important

   If you disable the configuration to display survey feedback for your line of business, the survey feedback that is submitted after you disable the configuration is not displayed in the activity feeds of the cases that are created through BMC Helix Digital Workplace Advanced. However, the survey feedback submitted before disabling the configuration is displayed in the case activity feeds.

5. Click Save.

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