Enabling users to digitally sign documents
As an administrator, you can configure BMC Helix Business Workflows to enable users to digitally sign documents from within a case. BMC Helix Business Workflows supports integration with the following digital signing products:
- Adobe Sign
- DocuSign
Case business analysts can create an automated task so that documents to be signed are automatically sent to Adobe Sign or DocuSign, and the digitally signed documents can be stored within the case. When the task is triggered, the digital signing process is initiated, and the digitally signed documents are saved in the case.
The following table describes the actions that an administrator, a case business analyst, and a case agent must perform to enable users to digitally sign documents:
Task | Role | Product | Action | Reference |
|---|---|---|---|---|
1 | Administrator |
| Configure Adobe Sign or DocuSign to work with BMC Helix Business Workflows. | |
3 | Case business analyst | BMC Helix Business Workflows | Create the automated task for automatically sending documents for digital signing. | |
4 | Case business analyst | BMC Helix Business Workflows | Configure the process that must be triggered from the automated task. | |
5 | Case agent | BMC Helix Business Workflows | Add the automated task to the case and update the dynamic fields. |