MyIT Service Broker test methodology

This topic provides the following information:

Test case

End-user response times were captured for key actions with 100ms latency in a test case that was simulated for workload of 500 concurrent users with Single BMC Service Broker Server

The following table lists key actions for which end-user response time was captured:

Application	Actions
MyIT with Service Broker (SB)	Login Go to catalog tab Search SB items View all SB section items View all SRM Catalog section items View all mixed section items - Small Icons View all mixed section items - Large Icons Select SB Offering Open Request Now Submit Request Submit Review Add SB item to cart Remove SB item from cart Go to MyActivity-All Activity

Single user response times were captured for key actions for different types of Service Broker Admin users under no load at 100 ms latency using HttpWatch.

Application	Type of User	Page	Action
MyIT Service Broker Admin Console	Admin	Login	Login into Admin Console
		Services	Go to Services Search Service Go to Publish Tab Unpublish a Service - Submit Delete Service - Delete Enter Details and Create New Service Save Service Submit Service For Approval Pending Tab Approve and Publish Service Create Bundle Save Bundle Approve and Publish Bundle
		Categories	Go to Categories Create New Category Delete Category
		Entitlements	Go to Entitlements (Virtual MarketPlaces) Create New Virtual Market place Save Virtual Market Place
		User Roles	Go to User Roles Click on Add User Select Users and Add Delete User
		Banners	Go to Banners Published tab Table button Archive tab Click on New Banner button Enter Name and Create Banner Publish Tab Archive Tab Filter By OS Name
		Templates	Go to Templates Save Templates

Workload

The nominal workload environment was defined by the distribution of concurrent users and transaction rates among the test scenarios. This workload was used as the baseline for consistent benchmarking of the performance and scalability of the MyIT Service Broker (SB) application.

The following table describes the workload distribution for MyIT Service Broker test scenarios:

Table

Workload distribution for MyIT Service Broker (SB)

MyIT Service Broker scenario	Percentage of total concurrent users	Transaction rate (per user per hour)
Browsing Catalog	40%	6
Create Service Broker Request	20%	3
Rate/Review, Shopping Cart Service Broker Item	20%	2
My Activity	20%	2

The following table describes the projected executions for MyIT Service Broker (SB) with given concurrent users in an hour

Table

MyIT Service Broker (SB) executions

Smart IT universal client scenario	500 users
Browsing Catalog	200
Create Service Broker Request	100
Rate/Review, Shopping Cart Service Broker Item	100
My Activity	100

Below are the number of entries created during a 500 concurrent-user loads per hour

Table

500 concurrent-user loads

Entry Type	500 users
SB Service Requests created	387
SB Ratings & Reviews Submitted	294

Data volume

The following table summarizes the base application data volume in the BMC Remedy AR System and Service Broker database prior to starting the tests:

Table

Data volume for BMC Remedy AR System

Application	Description	Number of Entries
BMC Service Request Management	Application Object Template (AOT)	74
	Process Definition Template (PDT)	91
	Navigational Category	17
	Service Request Definition (SRD)	273
	Entitlement Rules	52
	SRD for create Service Request with 6 questions mapped to 2 incident fields	1
	SRD for create Service Request with 6 questions but no mapping	1
	Service Requests	97282
BMC Service Request Management - Work Orders	Work Orders	13865
BMC Incident Management	Incidents	97062
BMC Change Management	Change Requests	19306
BMC Problem Management	Problems	10000
BMC Atrium CMDB and Foundation	Companies	128
	Site	298
	Org	96
	Support Groups	94
	Total End Users	4102
	Total Support Users	2316
	Support Functional Roles	12817
	People Permission Groups	36483
	CIs and Relationships (total)	253753
	Business Service CIs	185
	Assignment Configuration	314
	Service Targets	1045
	CIs attached to end user	23628
BMC Knowledge Management	Knowledge Articles	12072

The following table summarizes the Service Broker database data volume prior to starting the tests:

Table

Data Volume for Service Broker (SB)

Output	Number of Entries
Service Request	17857
Virtual Market Places	39
Service Review	6568
Service Rating	6570
Admin Users	200
Asset Managers	5
End Users	10000
Workflows	5000
Services	11288
Categories	145
Banners	54

The following table summarizes the Social data volume (Mongo DB) prior to starting the tests:

Table

Social Data volume in MongoDB

Output	Type	Number of entries
Activity	Task	11847
	Incident	41922
	Request	42145
	Knowledge	12072
	Work Order	13835
	Change	19280
User		6428
Resource		25071
Subactivity	Knowledge	12
	Task	1
	Incident	92312
	Request	1217
	User	4
	Asset	12
	Work Order	805
	Change	22490

MyIT Service Broker test methodology

Test case

Workload

Data volume

BMC HR Case Management 4.7

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