MyIT Service Broker test environment
This topic describes the deployment architecture, hardware and software specifications for all the servers used.
Deployment architecture
Hardware specifications for servers
Tiers | Specification | VM used | Number in environment | Comments |
|---|---|---|---|---|
BMC Remedy with MyIT server | 4 CPUs at 2.7 GHz each, 16 GB RAM | Yes | 1 | Cent OS 6.5 x86_64 |
Service Broker Server (Docker Image) | 4 CPUs at 2.7 GHz each, 16 GB RAM | Yes | 1 | Cent OS 6.5 x86_64 |
MongoDB | 4 CPUs at 2.40 GHz each, 16 GB RAM | Yes | 1 | Cent OS 6.5 x86_64 |
BMC Remedy Mid-Tier | 2 CPUs at 2.7 GHz each, 8 GB RAM | Yes | 1 | Microsoft Windows Server 2008 R2 Enterprise |
BMC Remedy AR System server | 4 CPUs at 2.7 GHz each, 8 GB RAM | Yes | 1 | Microsoft Windows Server 2008 R2 Enterprise |
Database server | 2 CPUs at 2.7 GHz each, 24 core each, 128 GB RAM | No | 1 | Microsoft Windows Server 2012 Enterprise with external Hitachi VSP 1000 SAN storage |
Client computers (for Micro Focus Silk Performer) | 4 CPUs at 2.20 GHz each, 8 GB RAM | Yes | 1 | Microsoft Windows Server 2008 R2 Enterprise |
Client computer (end-user timings) | 4 CPUs at 2.67 GHz each, 8 GB RAM | No | 1 |
The IE browser settings are as follows:
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The SQL server machine is configured with 4 separated IO subsystems (Hitachi VSP 1000):
IO Subsystem | Capacity | Partition | Bus Type | Name | Hosting |
|---|---|---|---|---|---|
0 | 279 GB | MBR | RAID | Dell PERC H710 SCSI Disk Device | OS files |
1 | 2 TB | MBR | Fiber Channel | Hitachi OPEN-V Multi-Path Disk Device | Database data files |
2 | 1.5 TB | MBR | Fiber Channel | Hitachi OPEN-V Multi-Path Disk Device | Database log files |
3 | 1.5 TB | MBR | Fiber Channel | Hitachi OPEN-V Multi-Path Disk Device | Database tempdb files |
Software specifications for servers
Tiers | Software Version |
|---|---|
BMC Remedy with MyIT server | MyIT 3.3 Apache Tomcat 8 Java 1.8.0_60 |
BMC Service Broker AR System Server | 9.0.07 Java 1.7.0_55 |
Service Broker - Docker Image | 3.3.00 on 1.6.2-cs7 Java 1.8.0_92 |
MongoDB | MongoDB 3.2.3 |
BMC Remedy AR System server | BMC Remedy AR System server 9.0 Java 1.7.0_79 |
BMC Remedy ITSM application | BMC Remedy ITSM 9.0 |
Database server | Microsoft SQL Server 2012 |
Client computers (Micro Focus Silk Performer) | Silk Performer 17 |
Client computer (end-user timings) | Internet Explorer 11 and Chrome (v55) |