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Installation worksheets

Use the following worksheets to help you collect the information that you need to specify when installing the product. To complete the worksheets on your computer, you can export this topic to Microsoft Word.

This topic includes worksheets for the following areas of the installation:

Related topics

Installation overview

System-requirements

BMC Remedy AR System Server information

Important

You can use BMC Remedy AR System Struct Admin credentials for installation. Struct Admin user does not have access to your organization sensitive and secure data after installation.

For more details on Struct Admin, see Special groups in BMC Remedy AR System topic in BMC Remedy AR System Server online documentation.

Case Master information

The Case Master name must be unique. When the BMC HR Case Management installation is successfully completed, a user with this name is created on your BMC Remedy AR System Server.

BMC Remedy IT Service Management integration information

Installation parameter

Value

Integrate with a remote server

Select the check box to integrate BMC HR Case Management with BMC Remedy IT Service Management installed on a remote BMC Remedy Action Request System Server. 

Leave the check box empty if you do not want to integrate with a BMC Remedy IT Service Management installed on a remote server.

Note: If you are installing BMC HR Case Management on the server where BMC Remedy Action Request System and BMC Remedy ITSM are installed, the system installs integration by default.

Remote AR System Server Administrator Name

The Administrator name of the BMC Remedy AR System Server where BMC Remedy ITSM is installed.

Remote AR System Server TCP Port

The port number of the BMC Remedy AR System Server where BMC Remedy ITSM is installed.

Remote AR System Server Name Alias

Enter the name of the BMC Remedy AR System Server where BMC Remedy ITSM is installed.

Licenses

Installation parameters

Values

Application Licenses 

Add the BMC Remedy application licenses to the BMC Remedy Action Request System Server before you begin your BMC HR Case Management installation.

  • AR Server
  • AR User Fixed
  • AR User Floating
  • BMC Remedy Full Text Search
  • BMC: HR Case Mgmt Application
  • AR Distributed Server license—is mandatory if you have a remote integration with BMC Remedy IT Service Management Server

 

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