Troubleshooting the configuration issues

Error description

After successful installation, you log in to the BMC HR Case Management web console. When you try to create new data on the BMC Remedy Action Request System server (AR System server), such as new cases or new users, you encounter the following error warning in the address bar:

Steps to perform

 You must configure your AR System server:

1. Log in to your BMC Remedy Mid Tier Configuration Tool.
2. Select Cache Settings.
3. Click Flush Cache.

Error description

 n/a

Steps to perform

To have the custom icons displayed, you must configure the Tomcat server:

1. On the server where MyIT is installed, go to the folder where your Tomcat server is installed: %tomcat_home%\external-conf
2. Open the connection.properties configuration properties.
3. Add the following line in the connection.properties configuration file: com.bmc.bsm.myit.service.assistance.SrdService.useSrmIcons = true
    

Error description

n/a

Steps to perform

To enable search, you must rebuild database indexes on the BMC Remedy AR System Server:

1. Log in to BMC Remedy Action Request System Server as Administrator.
2. Open AR System Administration > AR System Administration Console.
3. Navigate to System > General > FTS Configuration.
4. For the FTS Agent, select Enabled check box. 

1. Click Close.
   
2. Restart BMC Remedy AR System Server.
3. Log in to BMC Remedy Action Request System Server as Administrator.
4. Open AR System Administration > AR System Administration Console.
5. Navigate to System > General > Server Information > FTS tab.
6. Select the Reindex check box.

1. Click Apply and Close.

Error description

"Cannot establish a network connection to the AR System Plug-In server :clm-aus-014390:9999 (ARERR 8760)"

Steps to perform

Restart the BMC Action Request System Server.