Space bannerThis documentation supports the 23.3 version of  Live Chat, which is available only to BMC Helix customers (SaaS).To view an earlier version, select the version from the Product version menu.

Supported languages and locales

When an end user enters a text in the Self-Service Portal, a language identifier is run on the text. The default language code for the chat server is specified in the Live Chat Administration Console. If the language code for the incoming text does not match the default language code, the Master Chat Record calls a translation plug-in to convert the incoming message to the default language. This translated message is the version of the message that is stored and processed. The original message is not stored in the.



Related topics

Defining-global-language-settings

Setting-language-options-and-translation

Supported languages and locales in Smart IT documentation.

Supported languages and locales

  • Brazilian Portuguese—pt-BR
  • English—en
  • French—fr
  • French(Canada)—fr-ca
  • German—de
  • Hebrew—he (Supported only through Smart IT)
  • Italian—it
  • Japanese—ja
  • Korean—ko
  • Simplified Chinese—zh-CN
  • Spanish—es

How localization works

All data is processed and stored in the default language defined in the Live Chat Administration Console. The automatic language translation is turned off by default, and the administrator can enable it. When the administrator turns on the automatic language translation, the administrator also sets the default language for the chat system.

If the end user sends messages in a different language than the system default setting, the text is translated before processing occurs. Therefore, the end users might see their question differently than how they first typed it. This change occurs because the question is translated to the default language first, and when returned, it is translated back to the user's language.

For data received in the Self-Service Portal, if the user specifies a language other than the default language, the message is originally received in the default system language and initially displayed in that language. Live Chat then issues translation requests to the Google Translate online translation service, starting with the most recent item and progressing to the oldest item until all requests have been processed. 

The supported locales are used to display the Self-Service Portal user interface in other languages. By default, the Self-Service Portal is displayed in the browser locale for the end user. For example, if an end user sets the browser locale to Spanish, all buttons and other user interface elements are displayed in Spanish. You can customize the user interface to any of the supported languages.

In this version, all system messages, such as Agent has joined the chat, are not localized and are displayed in English.

If you need to support double-byte languages in chats, you must install Action Request System with Unicode support. For more information, see Unicode considerations, support, and migration. 

 

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