Rebranding Self Service Portal
As an administrator, you can rebrand Self Service Portal so that end users get a consistent brand experience of your company.
You can modify the following properties of Self Service Portal:
Property | Example |
|---|---|
Company logo |
|
Virtual agent avatar | |
Agent avatar |
Best practices for branding Self Service Portal
The following table lists the best practices and recommended size for Self Service Portal properties:
Property | Allowed extensions | File pixels | Maximum file size |
|---|---|---|---|
Company logo | PNG, JPEG | Less than 30x80 pixels | 10 MB |
Virtual agent avatar | PNG, JPEG | 30x30 pixels Image should be square and face centered. | 10 MB |
Agent avatar | PNG, JPEG | 30x30 pixels Image should be square and face centered. | 10 MB |
How rebranding works
You modify the company logo, virtual agent avatar, and agent avatar by using the ES_Chat:Rebranding form and the ES_Chat:AC_SSConfig form. The modifications are rendered at run time based on the combined values in these forms.
For example, an administrator of Petramco Limited has modified some attributes for the company. The following table describes how customization works for Petramco Limited.
ES_Chat:Rebranding form entry | Runtime behavior of agent avatar, Jenn, and company logo in Self Service Portal |
|---|---|
Petramco | Petramco-specific image is displayed. |
Global | The image uploaded for Global company is displayed. |
No entries | The default agent avatar is displayed. |
To rebrand Self Service Portal properties
- As an administrator, log in to the IT Home Page.
- Select Virtual Agent > Virtual Chat Administration Console.
- Click Rebranding.
- From the Property Name list, select the property that you want to modify:
- To change the company logo, select Company Logo in Self Service Portal.
- To change the virtual agent avatar, select Virtual Agent Avatar in Self Service Portal.
- To change the support agent avatar, select Agent Avatar in Self Service Portal.
- To change the AIML responses, select Helix AIML File.
From the Company Name list, select the company for which you want to change the property.
- In the Attachment section, click Add attachment and upload the file for the selected property.
- Click Save.
- The image entry is displayed in the Configured Properties table.
- Navigate to the Virtual Chat Administration Console.
- Select Self Service Portal > Configuration, and click Refresh Servlets.
The following image shows the Rebranding form:
