Branding Live Chat for your company
As an administrator, you can change the branding of Self Service Portal in Live Chat (for end users) and the agent console in Smart IT and BMC Helix Business Workflows (for agents).
If you use BMC Helix Virtual Agent as the entry-point for the end users, see Branding BMC Helix Virtual Agent for your company.
Attributes that you can modify
You can change the branding of Self Service Portal, and the agent console. The following table describes the component and the attributes that you can modify:
Component | Attribute | Reference |
|---|---|---|
Self Service Portal | Company logo | |
Virtual agent avatar | ||
Agent Avatar | ||
Agent console in Smart IT or BMC Helix Business Workflows | Image that is displayed in an empty agent console | |
Notifying application name displayed in the browser notifications received by agents for incoming chats or messages | ||
Notification icon in the browser notifications | ||
Company logo |
Related topics
Accessing-and-navigating-Self-Service-Portal
Accessing-and-navigating-the-agent-console