Phased rollout This documentation supports the 21.05 and consecutive patch versions of Live Chat.To view the documentation for the previous version, select 21.02 from the Product version menu.

Administering

Administrators configure some components of Live Chat by using the Virtual Chat Administration Console. This console contains options in the left navigation pane that administrators use to define system settings, create tools for agents, and set agent assignments. When you open the Virtual Chat Administration Console, the Chat Server Settings pane (under General Settings) appears by default.

An administrator can configure the following settings:


 

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