Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Use cases

See the following use cases for information about how to achieve value with Live Chat:

Use case

Business value

Products used

Enables agents to create tickets on behalf of end users based on a live chat session.

  • Live Chat
  • BMC Helix ITSM: Smart IT

Enables agents to remotely control devices of end users through a web browser in real time.

  • Live Chat
  • BMC Client Management


 

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