This documentation supports the 20.08 version of Live Chat. To view an earlier version, select the version from the Product version menu.

Modifying the Log4j configurations to change the log levels

As an administrator, you can modify the Log4j out-of-the-box settings and values in the Virtual Chat Administration Console. The physical Log4j file continues to be located at the following path: 

Apache Tomcat webapps\eschat>\WEB-INF\classes directory.

Important

The out-of-the-box Log4j configuration is applied only if the settings are configured at the Global level. You cannot specify company-level settings.

Related topic

Troubleshooting

The Log4j configuration is applied in the following ways:

  • If the out-of-the-box values are missing, the settings from the physical Log4j file are applied.
  • If the out-of-the-box values are enabled, the values override the physical Log4j file settings. 
  • If an overlay exists, the overlay values override the out-of-the-box values.


To modify the Log4j configuration out-of-the-box settings

  1. From the IT Home page, select Virtual Agent > Virtual Chat Administration Console.
  2. Select Self Service Portal > Configuration. 
  3. From the list of entries, select Logging configuration.

    The following image displays the Logging configuration entry with the default values:
    Log4j config.png

  4. Modify the values as required. 
  5. Click Save. 
  6. Click Refresh servlets to apply the changes. 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*