Running the CNS diagnostics
This topic describes the steps to run the CNS diagnostics
To access the diagnostic information for the ESChat servlet, use the URL syntax: http://midTierServerName:port/eschat/rest/cns/diagnostics?
The midTierServerName and port values are specific to your system.
Example: http://vm-dal-001234:8080/eschat/rest/cns/diagnostics?
Parameters for CNS diagnostics
The following table describes the parameters for the CNS diagnostics.
Parameter | Required? | Description | Example |
|---|---|---|---|
include | Optional | A semi-colon separated list of items on the page to include. If an include value is specified this will override the exclude option. Any xml tag item under the <status> tag can be specified to include. This option allows a person to limit what they want to watch. | http://vm-dal-001234:8080/eschat/rest/cns/diagnostics?include=systemcheck;diagnosticsitems |
exclude | Optional | If no include is specified and an exclude is, then all items are returned except what’s specified in the exclude list | http://vm-dal-001234:8080/eschat/rest/cns/diagnostics?exclude=systemcheck;diagnosticsitems |
reset | Optional | Reset applies specifically to the diagnostics items. The value of reset is either 1 or 2.
| http://vm-dal-001234:8080/eschat/rest/cns/diagnostics?reset=1 |
CNS diagnostic information
As described in ESChat-and-CNS-diagnostic-information, the CNS diagnostics includes the <diagnosticsitems> information, the socket connections to the CNS module, and CNS connections to BMC Remedy AR System servers.
The CNS diagnostics displays other information:
- Memory
- Configuration file path
- Current chat sessions
Related topics