This documentation supports the 20.02 version of Live Chat. To view an earlier version, select the version from the Product version menu.

Installing

Live Chat version 20.02 is available as a deployment package. This section provides information about installing the Live Chat version 20.02 on premises.

Related topics

System-requirements

Upgrading

Latest hotfix (Support ID required)

BMC Live Chat: Knowledge Article number 000372198

Process for installing Live Chat

Task

Action

Reference

1

If you want to perform a fresh install of Live Chat version 20.02, first install

BMC Virtual Chat 9.1.02.

If you have BMC Virtual Chat  version 9.1.01 or earlier, upgrade to

BMC Virtual Chat version 9.1.02.

2

After you have installed or upgraded to BMC Virtual Chat version 9.1.02, deploy Live Chat version 20.02.

Related topics

Planning

Upgrading

 

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