Using

This section describes the Self Service Portal and how to use Live Chat product to engage in a chat session with an end user. 

User

Description

Reference

End users

  • Accessing the Self Service Portal

Support agents

  • Agents (IT agents in Smart IT with ESChat_Agent permissions) can connect to end users from Live Chat.
  • Case agents in BMC Helix Business Workflows can connect to end users from the BMC Helix Business Workflows UI.


Note: The Support Agent Console in Mid Tier Server is disabled.

 

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