HelixGPT Agent Studio interface

The HelixGPT Agent Studio is accessible from the BMC Helix Innovation Studio application launcher. Use BMC HelixGPT for simplified, actionable insights and recommendations, quicker answers through search, intuitive virtual agents, and automated resolutions. BMC HelixGPT offers domain-specific models that train your organization's data to become an expert in your system. You can also configure the settings for the pass-through agents, AI service providers, and information sources in the HelixGPT Agent Studio.

Watch the following video (3:29) to get a high-level overview of the HelixGPT Agent Studio:

Skills page

When you log in to BMC Helix Innovation Studio and launch the HelixGPT Agent Studio from the application launcher, the Skills page is opened by default.

Use the Skills Page to register your applications and create and manage their skills and prompts. You can also manage the skills and prompts for the applications that are available out of the box. 

The following image represents HelixGPT Agent Studio Skills page.

The following table describes the fields on HelixGPT Agent Studio Skills Page.

	Field			Actions	Reference
1	Application			Select the application from the list of applications registered in HelixGPT Agent Studio.	To select the BMC Helix application
2	Register application for HelixGPT			Register applications other than the applications available out of the box.	Registering an application for BMC HelixGPT Agent Studio
3	Create skills			Create new skills for the selected application.	Creating and managing skills
4	Manage skills			Manage skills for the selected application.
5	Model			Select the AI provider and model for the skill.	Models in BMC HelixGPT
6	Prompts			Create a new prompt in the skill and link a prompt to the skill from another skill from any application.	Creating and managing prompts
7	Search settings			Define knowledge search settings for the skill.	Defining knowledge search settings
8	Channels			Configure communication channels for a skill.	Configuring Microsoft Teams as a communication channel
9	Configure			Update the configurations for a skill.	Updating the configuration parameters of a skill
10	General configuration			Configure welcome message, starter prompts, and their localized versions.	Setting general configurations
11	Global prompt			The prompt is available out-of-the-box.	Global prompt
12	Settings page			Configure the Agents and Connections.	Settings page
13	Messages			View the messages.	NA
14	Application launcher			Launch other BMC Helix Innovation Studio applications.	NA
15	Administrator profile			Manage availability, language preferences, and sign-out.	NA

Agents page

Use the Agents page to view, add, edit, and delete agents. You can also add tools and toolkits for the agent, which helps in AI agents perform specific tasks and access external systems for better responses.

The following image represents HelixGPT Agent Studio Agents page.

The following table describes the fields on HelixGPT Agent Studio Agents Page.
 

	Field		Action	Reference
1	Add and manage agents		Add new agents and manage them.	Creating custom agents
2	Model		Select the model for the agent.
3	Tools		Select the appropriate tool for the agent from the available options.
4	Instructions		Add instructions for the agent.
5	Sub-agents		Specify a secondary agent from the available options.
6	General configuration		Configure welcome message, starter prompts, and their localized versions.

Tools page

Use the Tools page to create a custom tool from the available types and add it to the AI agent. When adding a tool or toolkit, make sure that the agent supports it.

The following image represents HelixGPT Agent Studio Tools page.

The following table describes the fields on HelixGPT Agent Studio Tools Page.
 

	Field	Action	Reference
1	Add tool/ toolkit	Add and use a tool and toolkit for the agents.	Creating and editing tools and toolkits

Testing page

Use the Testing page to evaluate models. Create or upload test scenarios, run automated test suites, and view metrics and scores. Based on this, you can identify the most accurate and cost-effective model while ensuring consistent results for BMC Helix applications' use cases.

The following table describes the fields on HelixGPT Agent Studio Tools Page.

	Field	Action	Reference
1	Runs	View the test set run records and their model evaluation metrics.	Testing models by using BMC HelixGPT Agent Studio Test Automation
2	Test sets	Upload and run the test sets for models.
3	Questions	Write new test questions and expected answers. Upload test questions in bulk. Edit a question. Run questions. Create test sets from questions. Add a question to an existing test set.

Settings page

On the Settings page, configure the pass-through agents and connections for the AI service providers and the information sources.

The following image represents the HelixGPT Agent Studio Settings page.

The following table describes the fields on HelixGPT Agent Studio Settings page.

	Fields	Action	Reference
1	Pass-through agents	Configure pass-through agents for your applications.	Adding agents for BMC Helix AIOPs
2	AI service provider	Configure AI service providers for your applications.	Provisioning and setting up the generative AI provider for your application
3	Information sources	Configure data sources for your applications.	Adding data sources in BMC HelixGPT
4	MCP Servers	Configure Model Context Protocol (MCP) servers to allow interaction with external tools and services.	Configuring Model Context Protocol Connection to integrate third-party tools with BMC HelixGPT
5	Knowledge Index	View and manage the indexed documents in BMC HelixGPT.	Monitoring and managing knowledge indexes

Related topics

BMC HelixGPT overview

Setting up and going live

Roles and permissions