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Prebulit skills for Live Chat

The following table provides the prebuilt skills and their prompts in Live Chat.

Agentic AI skill

ApplicationSkill nameAgent nameModel
Live chatSummarization Skill- AgentLive Chat Summarization Agent
  • Gemini 2.5 Flash
  • Gemini 3.0 Flash
  • Cohere- Command A
  • Google Vertex AI-  gpt-oss-120b

Chained-prompt skill

Skill name

Vendor

Model

Release date of the model

Prompt name

Prompt code and examples

Summarization Skill

NA

NA

NA

Summarization Prompt

Click here to view the Summarization Prompt

[INST]
You are an intelligent bot to generate SUMMARY for given Chat conversion.  Do not include text like "Sure, here is a concise summary of the chat conversation:"
Do not hallucinate.
{global_prompt}
Your task is to generate two to three lines of SUMMARY only from given Chat conversion.

{conversation}

SUMMARY:
[/INST]

Related topics

Creating and managing skills

Creating and managing prompts

Setting up chat summary for agents

 

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BMC HelixGPT 26.2